Front Desk Receptionist - Medical

Community Health Connections•Fitchburg, MA

21h•$19 - $23•Onsite

About The Position

The Front Desk Receptionist - Medical is responsible for managing patient registration, scheduling appointments, handling insurance and financial matters, managing in-basket and eFax communications, and providing administrative support. This role requires upholding organizational values, participating in required trainings, and demonstrating flexibility in work schedule. The position operates in a normal office environment within a busy Community Health Center and requires the ability to perform standard office tasks, including extended computer use, standing, walking, reaching, and stooping.

Requirements

High School Diploma or GED required
Minimum 1 year of experience in a medical office, healthcare, or customer service environment preferred
Proficiency in computer data entry and electronic health record (EHR) systems
Demonstrated proficiency in reading, writing, and speaking English
Strong interpersonal skills with the ability to communicate effectively with patients, peers, and leadership
Ability to work in a fast-paced, high-volume medical office environment
Demonstrated ability to maintain composure and professionalism under pressure

Nice To Haves

Associate Degree in Secretarial Science, Health Administration, or equivalent preferred
Knowledge of basic medical terminology preferred
Familiarity with insurance verification and eligibility processes preferred
Bilingual is strongly preferred

Responsibilities

Welcome and greet all patients and visitors in a warm, professional manner
Complete accurate patient registration, including demographics, insurance information, and consent forms
Verify and update patient information at every visit per established protocol
Process check-in and check-out following established health center workflows
Print and manage AVS per department protocol
Assist walk-in patients with appointment scheduling, paperwork and form retrieval
Schedule patient appointments according to established protocol and in collaboration with clinical staff
Manage the appointment schedule to optimize patient flow and provider availability
Coordinate scheduling needs for walk-in patients
Respond promptly and accurately to scheduling requests via phone, in-basket, and in-person
Run insurance eligibility verification for upcoming and same-day appointments
Review and confirm active coverage, co-pay requirements, and referral authorizations
Collect co-pays and payments; follow established cash reconciliation protocols daily
Communicate insurance concerns or discrepancies to appropriate staff
Monitor and process assigned in-basket tasks in a timely and accurate manner
Receive, sort, and route incoming eFax communications to the appropriate clinical or administrative staff
Document and follow up on in-basket items per department standards
Provide cross-coverage to Call Center and other medical departments as needed
Operate office equipment including computers, printers, copiers, and e-fax proficiently
Maintain organized and clean front desk and reception area
Complete all required documentation accurately and within established timeframes
Uphold CHC Values and Standards in all interactions and duties
Participate in required trainings, including MedTrainer modules and department-specific training, completed on time
Cross covering for other departments and locations as needed
Perform all other job-related duties that may be assigned
Demonstrate understanding and commitment of the health center mission
Demonstrates understanding and commitment to the established CHC values and standards