Medical Front Desk Coordinator

ChenMed•Temple Terrace, FL

1d•$14 - $20•Onsite

About The Position

The Care Facilitator is one of the first points of contact for patients and serves as a patient advocate, delivering exceptional customer service. The role checks patients in and out of the medical clinic and provides basic secretarial and administrative support. The successful candidate is committed to superior service and uses patient interactions to build trusting relationships. The position supports clinic operations by managing appointments and patient information, answering phones and directing messages, verifying insurance, collecting copays, assisting with referrals and follow-up scheduling, and helping patients feel comfortable. It also supports patient outreach, HEDIS visibility, hospitalization reporting, customer service recovery, daily and weekly huddles, and coordination of patient transportation and deliveries. The role requires maintaining the confidentiality and accuracy of patient records and information.

Requirements

High school diploma or equivalent education.
At least 1 year of work experience in a medical clinic or similar environment.
Exceptional customer service skills and a passion for serving others.
Working knowledge of medical insurance and/or electronic medical record (EMR) systems.
Ability to operate phones, personal computers, software, and other basic IT systems.
Ability to communicate professionally and courteously with employees, patients, and others.
Attention to detail to ensure accuracy of reports and data.
Strong verbal and written communication skills and demonstrated listening skills.
Positive and professional attitude.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Ability and willingness to travel locally and regionally up to 10% of the time.
Spoken and written fluency in English.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Graduation from a nationally accredited Medical Assistant program.
BLS for Healthcare Providers.

Responsibilities

Greet patients, record information, and check patients in and out or schedule appointments.
Conduct lobby checks to maintain organization and cleanliness.
Manage PCP and specialist schedules, including ensuring Top 40 patients are scheduled every 13 days.
Use computer equipment and programs to enter patient information, print forms, schedule appointments, respond to emails, and prepare new-patient packets.
Ensure patient and emergency contact information is accurately documented.
Conduct “love” calls and mail birthday and greeting cards to patients.
Answer telephones, take detailed and accurate messages, and direct messages to the appropriate person.
Communicate information about ChenMed clinical personnel to patients and others.
Verify patient insurance by phone or website and collect necessary copays.
Assist with follow-up and in-house specialist referral appointments.
Escort patients to exam rooms and ensure their comfort and well-being before leaving.
Act as the PCP’s HEDIS champion by providing visibility into HEDIS needs for scheduled patients.
Report on hospitalizations, including HITS census and ENS Ping.
Present customer service surveys at checkout and escalate issues for immediate service recovery when needed.
Participate in daily and weekly huddles and provide patient details.
Regulate and monitor transportation-related activities, including driver and patient lists, medication and grocery deliveries, driver behavioral challenges, and scheduling and coordinating Uber/Lyft rides.
Maintain the confidentiality of patients’ personal information and medical records.
Review patient and appointment information for completeness and accuracy.
Transmit correspondence by mail, email, or fax.
Perform other duties as assigned or modified at the manager’s discretion.