Medical Equipment Customer Service Representative (TEMP)

Rotech Healthcare Inc.•Eugene, OR

About The Position

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to support home healthcare intake and insurance verification. The representative is a first point of contact for patients and referral sources, helping ensure accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. The role supports office operations, patient and referral-source communications, equipment and service setup, documentation, insurance verification, and resolution of patient issues. It may also involve on-call coverage, driving a company vehicle, and delivering equipment to patients’ homes. Duties may change, and other duties may be assigned. This is a temporary position. Candidates may qualify through a combination of education, training, and relevant work experience demonstrating the capabilities needed for the essential functions. A high school diploma or GED and experience in home healthcare, medical billing, or patient intake are preferred.

Requirements

Candidates must demonstrate the knowledge, skills, and abilities necessary to perform the essential functions through an appropriate combination of education, training, and relevant work experience.
Meet any education requirements mandated by applicable laws, regulations, licensing requirements, or contracts.
Ability to interpret and respond to verbal, written, and visual communications.
Ability to work independently and collaboratively within a team.
Problem-solving, time-management, and organizational skills.
Excellent verbal and written communication skills in English.
Ability to maintain confidentiality and handle sensitive information discreetly.
Strong attention to detail and ability to multitask effectively.
Ability to lift and carry office and patient equipment weighing at least 35 pounds.
Ability to sit, stand, walk, talk, and listen for extended periods.
Close vision sufficient to read small print on screens and paperwork.
Regular contact with patients and equipment may involve exposure to contagious pathogens.
A background check is required; results are assessed individually and are not used automatically to disqualify applicants.
Drug screening may be required when applicable to the position.
Compliance with healthcare facility credentialing is required when applicable.
A valid driver’s license in the state of residence and a clean driving record are required when applicable.

Nice To Haves

High school diploma or GED equivalent.
Experience in home healthcare, medical billing, or patient intake.
Familiarity with insurance verification and reimbursement practices.
Knowledge of medical terminology and durable medical equipment.

Responsibilities

Assist with office operations, including supply monitoring, deposits, and batch reporting.
Collaborate with outside agencies to resolve patient issues and support continuity of care.
Communicate with patients, caregivers, referral sources, and internal teams to coordinate timely service and resolve inquiries.
Coordinate documentation and service setup for respiratory products and medical equipment.
Maintain polite and professional interactions with patients and referral sources.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
Manage patient intake and verify insurance coverage, including Medicare, Medicaid, and private payers.
Manage several tasks simultaneously and maintain predictable, punctual attendance.
Prepare and process documentation, including CMNs, SOPs, invoices, and delivery paperwork.
Provide technical assistance and support for walk-in and retail equipment requests.
May cover on-call rotations, drive a company vehicle, and make deliveries to patients’ homes.
Perform other duties as assigned.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Bonus and incentive opportunities.
Car, mileage, and telephone reimbursement, as applicable.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Mental health and Medicare support programs.
Diabetes and high blood pressure programs.
Healthcare cost-comparison and prescription savings programs.
Hepatitis B and TB vaccinations.