Medical Equipment Customer Service Representative

Rotech Healthcare Inc.•Dania Beach, FL

About The Position

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative for home healthcare intake and insurance verification. The representative is a first point of contact for patients and referral sources and helps ensure accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. The role supports office operations, patient communications, documentation, service setup, and equipment requests. Duties may change at any time, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Candidates may qualify through a combination of education, training, and relevant work experience demonstrating the knowledge, skills, and abilities needed to perform the essential functions.
Meet any education requirements mandated by applicable law, regulation, licensing requirement, or contract.
Ability to interpret and respond to verbal, written, and visual communications.
Ability to work independently and collaboratively within a team.
Problem-solving, time-management, and organizational skills.
Excellent verbal and written communication skills in English.
Ability to maintain confidentiality and handle sensitive information with discretion.
Strong attention to detail and ability to multitask effectively.
Ability to lift and carry office and patient equipment weighing at least 35 pounds.
Ability to sit, stand, walk, talk, and listen for extended periods.
Close vision sufficient to read small print on screens and paperwork.
Background check; results are assessed individually and are not used automatically to disqualify candidates.
Drug screen when applicable to the position.
Compliance with healthcare facility credentialing when applicable to the position.
Valid state-of-residence driver's license and clean driving record when applicable to the position.

Nice To Haves

High school diploma or GED equivalent.
Experience in home healthcare, medical billing, or patient intake.
Familiarity with insurance verification and reimbursement practices.
Knowledge of medical terminology and durable medical equipment.

Responsibilities

Work cooperatively with others.
Assist with office operations, including supply monitoring, deposits, and batch reporting.
Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolve inquiries.
Coordinate documentation and service setup for respiratory products and medical equipment.
Interact politely with patients and referral sources.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
Manage patient intake and verify insurance coverage, including Medicare, Medicaid, and private payers.
Manage several tasks at once.
May cover on-call duties, drive a company vehicle, and make deliveries to patients' homes.
Maintain predictable and regular attendance and arrive at work on time.
Prepare and process documentation, including CMNs, SOPs, invoices, and delivery paperwork.
Provide technical assistance and support for walk-in and retail equipment requests.
Perform other duties as assigned.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Commission for Account Executives.
Bonus and incentive opportunities.
Fixed and variable car reimbursement for Area Managers and Account Executives.
Car, mileage, and telephone reimbursement, as applicable.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings Solutions programs.
Hepatitis B and TB vaccinations.