Medical Equipment Customer Service Representative

Rotech Healthcare Inc. • Denver, CO

5d

About The Position

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to support home healthcare intake, insurance verification, and coordination of durable medical equipment and respiratory services. The role serves as a first point of contact for patients and referral sources, helping ensure accurate intake, insurance qualification, timely service, and resolution of inquiries. The position pays $19.50 to $21 per hour, depending on related experience, and is eligible for a bonus opportunity. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m.

The representative supports office operations, maintains referral records, coordinates documentation and equipment setup, and communicates with patients, caregivers, referral sources, internal teams, and outside agencies. Duties may include on-call coverage, driving a company vehicle, and delivering equipment to patients’ homes. Employment is contingent on applicable background screening, drug screening, credentialing, and driver’s license requirements.

Requirements

• Candidates must demonstrate through a combination of education, training, and relevant work experience the knowledge, skills, and abilities needed to perform the essential functions.
• Meet any education requirements mandated by applicable law, regulation, licensing requirement, or contract.
• Ability to interpret and respond to verbal, written, and visual communication.
• Ability to work independently and collaboratively within a team.
• Problem-solving, time-management, and organizational skills.
• Excellent verbal and written communication skills in English.
• Ability to maintain confidentiality and handle sensitive information discreetly.
• Strong attention to detail and ability to multitask effectively.
• Ability to lift and carry office and patient equipment weighing at least 35 pounds.
• Ability to sit, stand, walk, talk, and listen for extended periods.
• Close vision sufficient to read small print on screens and paperwork.
• Background check, with an individualized assessment as described in the posting.
• Drug screening when applicable to the position.
• Compliance with healthcare facility credentialing when applicable to the position.
• Valid driver’s license in state of residence and clean driving record when applicable to the position.

Nice To Haves

• High school diploma or GED equivalent.
• Experience in home healthcare, medical billing, or patient intake.
• Familiarity with insurance verification and reimbursement practices.
• Knowledge of medical terminology and durable medical equipment.

Responsibilities

• Work cooperatively with others.
• Assist with office operations, including supply monitoring, deposits, and batch reporting.
• Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
• Communicate with patients, caregivers, referral sources, and internal teams to support timely service and resolve inquiries.
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Interact politely with patients and referral sources.
• Maintain organized records and referral logs in compliance with JCAHO and company standards.
• Manage patient intake and verify insurance coverage, including Medicare, Medicaid, and private payers.
• Manage several tasks simultaneously.
• Provide on-call coverage, drive a company vehicle, and make deliveries to patients’ homes when required.
• Maintain predictable and regular attendance and arrive at work on time.
• Prepare and process documentation, including CMNs, SOPs, invoices, and delivery paperwork.
• Provide technical assistance and support for walk-in and retail equipment requests.
• Perform other duties as assigned.

Benefits

• Generous paid time off and paid holidays.
• Overtime pay for non-exempt positions, as applicable.
• Bonus and incentive opportunities.
• Car, mileage, and telephone reimbursement, as applicable.
• Employee discount and recognition programs.
• Employee Assistance Program (EAP).
• 401(k), HSA, and FSA/Dependent Care FSA.
• Medical, prescription, dental, and vision coverage.
• Life insurance, disability, accidental death, identity protection, and legal services.
• Meru Health mental health and Mercer SmartConnect Medicare programs.
• Livongo Diabetes and High Blood Pressure programs.
• Healthcare Bluebook and RX Savings Solutions programs.
• Hepatitis B and TB vaccinations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed