Medical Equipment Customer Service Representative (TEMP)

Rotech Healthcare Inc.•Dickson City, PA

13d

About The Position

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to support home healthcare intake and insurance verification. The representative is a first point of contact for patients and referral sources, supporting accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. The role includes patient and referral-source communication, documentation and service setup, insurance verification, recordkeeping, and office operations. Depending on business needs, the representative may cover on-call rotations, drive a company vehicle, and deliver equipment to patients’ homes. Duties may change with or without notice.

Requirements

Qualify through a combination of education, training, and relevant work experience demonstrating the knowledge, skills, and abilities necessary to perform the essential functions.
Meet any education requirements mandated by applicable federal, state, or local law, regulation, licensing requirement, or contract.
Complete a company-wide background check; results are subject to an individualized assessment.
Complete a drug screen when applicable to the position.
Comply with healthcare facility credentialing requirements when applicable.
Have a valid driver’s license in the state of residence and a clean driving record when applicable.
Interpret and respond to verbal, written, and visual communications.
Work independently and collaboratively within a team.
Demonstrate problem-solving, time-management, and organizational skills.
Communicate excellently in spoken and written English.
Maintain confidentiality and handle sensitive information with discretion.
Demonstrate strong attention to detail and effective multitasking.
Lift and carry office and patient equipment weighing at least 35 pounds.
Sit, stand, walk, talk, and listen for extended periods.
Have close vision sufficient to read small print on screens and paperwork.

Nice To Haves

High school diploma or GED equivalent.
Experience in home healthcare, medical billing, or patient intake.
Familiarity with insurance verification and reimbursement practices.
Knowledge of medical terminology and durable medical equipment.

Responsibilities

Work cooperatively with others.
Assist with office operations, including monitoring supplies, deposits, and batch reporting.
Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
Communicate with patients, caregivers, referral sources, and internal teams to support timely service and resolve inquiries.
Coordinate documentation and service setup for respiratory products and medical equipment.
Interact politely with patients and referral sources.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
Manage patient intake and verify insurance coverage, including Medicare, Medicaid, and private payers.
Manage several tasks at once.
Cover on-call duties, drive a company vehicle, and make deliveries to patients’ homes when required.
Maintain predictable and regular attendance and arrive at work on time.
Prepare and process documentation, including CMNs, SOPs, invoices, and delivery paperwork.
Provide technical assistance and support for walk-in and retail equipment requests.
Perform other duties as assigned.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Commission for Account Executives.
Bonus and incentive opportunities.
Fixed and variable car reimbursement for Area Managers and Account Executives.
Car, mileage, and telephone reimbursement, as applicable.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings Solutions programs.
Hepatitis B and TB vaccinations.