Medical Director, Gastroenterology

ModMed

About The Position

ModMed is seeking an experienced Gastroenterologist to serve as a clinical and product expert for its GI platform. This role combines Product, Go-to-Market, and Customer Success responsibilities, helping shape products, strengthen customer relationships, and support growth in the specialty. The position involves developing deep knowledge of the platform and GI workflows, gathering user feedback, supporting customer retention, assisting sales and marketing efforts, and serving as a clinical escalation resource. The role reports to the Chief Medical Officer and requires a commitment of at least two days per week, as well as willingness to travel to headquarters, tradeshows, customer sites, and conferences.

Requirements

Gastroenterologist with at least 5 years of clinical experience and recent experience practicing in a private practice setting.
Able to commit at least 2 days a week.
Willingness to travel to headquarters, tradeshows, customer sites, and conferences.
Excellent communication, public speaking, and presentation skills.
Ability to develop deep expertise across the ModMed GI product portfolio.
Willingness to work hard and collaborate in a team environment.
Open to using all aspects of the product for testing, including PM, Patient Engagement, RCM, AI, and Klara; early-adopter interest.
Strong problem-solving skills; adaptable, proactive, and willing to take ownership.
Strong commitment to quality and documentation.

Responsibilities

Serve as a GI clinical and product expert, developing deep knowledge of ModMed’s platform and GI workflows.
Gather user feedback and partner with Product teams to validate workflows, concepts, and enhancements.
Support customer retention through proactive outreach, Annual Business Reviews, Evening with EMAs, post-go-live check-ins, and engagement with at-risk and Pooled GI accounts.
Attend and serve as lead speaker at the annual user group conference, Momentum, and Client Advisory Board meetings.
Support the Sales organization by making introductions, leading demonstrations, and attending tradeshows.
Partner with Marketing on speaking engagements, webinars, educational content, and market growth.
Serve as a clinical escalation resource for Customer Success, Support, Implementation, and other customer-facing teams to help resolve clinical, workflow, implementation, support, and product concerns.
Work with education and Customer Success teams to answer questions during go-live and client onboarding, including creating doctor-to-doctor videos and training videos.
Monitor customer communities and social media for product sentiment, emerging concerns, competitive insights, and retention risks.

Benefits

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.
401(k) matching contribution: 50% of employee contributions deferred on up to 6% of compensation; matching contributions vest after one year of employment.
Paid Time Off and Paid Parental Leave programs.
Company-paid life and disability benefits.
Flexible Spending Account.
Employee Assistance Programs.
Company-sponsored Business Resource and Special Interest Groups.
Professional development opportunities, including tuition reimbursement and unlimited access to LinkedIn Learning.
Global presence and in-person collaboration opportunities; dog-friendly US headquarters, hybrid office-based roles, and remote availability for some roles.
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms at the BRIC headquarters.