Patient Billing and Collections

Riverhills Neuroscience•Cincinnati, OH

2d•Onsite

About The Position

Responds timely and accurately to all incoming patient telephone calls, correspondence, and inquiries. Review and analyze patient service inquiries, complaints and validation of patient liability. Contacts patients/guarantors (via mail & telephone) regarding outstanding accounts receivable for services rendered. Establishes satisfactory payment arrangements when patients are unable to pay balances in full. Documents all patient collections communication/activity within the practice management system in a timely and accurate manner. Ensures and adheres to strict confidentiality when handling patient information, according to state/federal regulations (HIPAA, Fair Debt Collection Practices Act, Federal Government Poverty Guidelines, etc.). All other duties as assigned.

Requirements

Working knowledge of the Fair Debt Collection Practices Act (FDCPA).
Ability to calmly handle multiple tasks at once.
Sound judgment, maturity, and an ability to establish good rapport with patients, physicians, vendors, and staff.
Ability to deal with patients, physicians and staff with tact and diplomacy.
Good interpersonal skills.

Nice To Haves

At least 2-3 years of relevant experience in medical patient collections within a hospital or healthcare practice.

Responsibilities

Respond timely and accurately to all incoming patient telephone calls, correspondence, and inquiries.
Review and analyze patient service inquiries, complaints and validation of patient liability.
Contact patients/guarantors (via mail & telephone) regarding outstanding accounts receivable for services rendered.
Establish satisfactory payment arrangements when patients are unable to pay balances in full.
Document all patient collections communication/activity within the practice management system in a timely and accurate manner.
Ensure and adhere to strict confidentiality when handling patient information, according to state/federal regulations (HIPAA, Fair Debt Collection Practices Act, Federal Government Poverty Guidelines, etc.).