Billing and Collections Coordinator

Clark Wilson • Vancouver, BC

6d • CA$55,000 - CA$75,000 • Onsite

About The Position

Clark Wilson LLP seeks a meticulous Billing and Collections Coordinator to enhance our esteemed billing and collections department team. Reporting to the Manager of Finance, Billing and Collections, this full-time, permanent role is perfect for individuals aiming to excel within a distinguished firm.

Requirements

• Minimum two years of billing and collections experience, preferably within a professional services or law firm environment.
• Strong understanding of billing and collections best practices, including electronic billing platforms and client billing guidelines.
• Excellent verbal and written communication skills with the confidence to professionally follow up on outstanding accounts and explain billing matters.
• Exceptional organizational skills with strong attention to detail and the ability to manage multiple priorities while meeting tight deadlines.
• Proficiency with Microsoft Office, particularly Excel, Word, Outlook, Adobe Acrobat, and accounting or practice management systems such as Aderant.
• Ability to train and support others on billing applications, processes, and procedures.
• Strong analytical and problem-solving skills with the ability to investigate discrepancies and resolve payment issues.
• A collaborative, client-focused approach with a commitment to delivering exceptional internal and external service.
• Demonstrated sound judgment, professionalism, discretion, and the ability to maintain confidentiality when handling sensitive financial information.
• A continuous improvement mindset with an interest in documenting processes, improving workflows, and contributing to operational efficiencies.

Nice To Haves

• Knowledge of e-billing is considered an asset; however, it is not a requirement for the role. This includes familiarity with LEDES file generation, invoice submissions through e-billing platforms, troubleshooting billing rejections, monitoring invoice status, and supporting client-specific billing requirements.

Responsibilities

• Support firm-wide billing activities by preparing, reviewing, and finalizing client invoices in accordance with firm and client billing guidelines.
• Proactively manage accounts receivable by monitoring outstanding balances and following up with clients regarding overdue invoices.
• Communicate professionally with clients, lawyers, and legal assistants regarding billing inquiries, outstanding accounts, payment arrangements, and account reconciliations.
• Submit invoices through email and electronic billing platforms in accordance with client requirements.
• Learn and utilize the firm's billing applications, including Prebill Manager and the Expert Collections module within Aderant.
• Maintain accurate billing records and client account documentation within the firm's document management system.
• Provide guidance and training to lawyers, legal assistants, and staff on billing systems, processes, and best practices.
• Collaborate closely with the Accounting & Finance team to resolve billing and collections issues while identifying opportunities to improve processes and service delivery.
• Provide support on special projects and carry out other duties as assigned in support of billing and collections operations.

Benefits

• Health and Wellness Coverage: Medical, dental, vision, prescription drug coverage, paramedical services, mental health supports, life insurance, and emergency medical coverage while travelling.
• Mental Health and Wellbeing: Access to mental health practitioners and wellness supports through our benefits plan and Health and Wellness Spending Account.
• Pregnancy and Parental Leave Support: Top-up benefits to 100% of salary for a portion of your leave.
• Health and Wellness Spending Account: Flexible coverage you can use in the way that works best for you, from fitness classes and wellness supports to pet care expenses.
• Time Away: Generous vacation, along with five personal days each year.
• Community and Culture: Weekly socials, team-building events, Employee Appreciation Week, and opportunities to give back through firm-supported initiatives.
• Professional Growth: Training, resources, and opportunities to support your continued development.
• Referral Program: Bonuses for successful employee referrals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed