AR Lead - Billing and Collections

Pennant Services

2d•Onsite

About The Position

As a highly visible, accessible, and dedicated member of our service team, the primary purpose of this position is to train various agency staff in the revenue cycle which includes billing, collecting, and recording revenue transactions in the home health and hospice industry.

Requirements

2 + years’ experience of accounts receivable experience in Home Health and Hospice lines of business.

Nice To Haves

Experience assisting, training, and supporting business office manager at multiple sites a plus.
Experience in the following platforms a plus: Homecare Homebase and Waystar.

Responsibilities

Support the accounts receivable functions under the supervision of the Revenue Cycle Manager.
Enhance the agencies’ policies and procedures surrounding the revenue and accounts receivable cycles.
Train, monitor and update the policies and procedures related to current government regulations for home health and hospice.
Assist agencies in the development and use of accounting policies and procedures and establish a rapport in and between departments so that each can realize the importance of accurate reporting procedures.
Monitor internal controls to assure compliance with established procedures related to revenue and accounts receivable.
Partner with AR Market Leaders with monitoring accounts receivables and developing action plans.
Expert knowledge on software systems used in home health, hospice, and home care lines of business. Ability to train staff on software systems and processes.
Develop and utilize software reports for AR metrics and trends.
Monitor the workflow process within the system and alerting appropriate organizational Resources.
Manage time equally between service center projects and field support.
Utilizes ticketing software by routing and troubleshooting claim and EMR issues.
Lead and manage a team of AR Resources.
Staff Development: Attend and participate in workshops, seminars, etc., to keep abreast of current changes in the home health and hospice field, as well as to maintain a professional status.
Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment.
Maintain and demonstrate company culture and values.