Medical Center Supervisor

Sanitas•West Palm Beach, FL

5d•Onsite

About The Position

The Medical Center Supervisor manages the successful operation of medical practices, specialty disciplines, and clinic sites. The role provides medical specialists with resources to meet patient needs and the practice’s financial objectives, while supporting staff in delivering quality care and maintaining Sanitas’s patient-care culture. It is accountable for facility performance and oversight of facility-level teammates, and reports staff service concerns to Regional Operations with an action plan. The supervisor oversees the patient experience and operational workflows across primary care, urgent care, laboratory, and diagnostic imaging services. Duties include monitoring access and patient satisfaction metrics, appointment availability, visit cycle times, referrals, health information management processes, telephone encounters, and patient navigation. The role also manages staffing, staff schedules, payroll and time-off requests, supplies and inventory, facilities maintenance, reports, budget compliance, and implementation of new products and services. The position supports safety and emergency preparedness by training staff on safety policies, enforcing safe practices, conducting facility walkthroughs, addressing hazards, and maintaining emergency-response equipment. It also has financial responsibilities that include cash reconciliation, weekly bank deposits, petty cash, and ensuring encounters are ready to be claimed. Travel to multiple locations may be required for company needs.

Requirements

Bachelor's degree.
At least 5 years of supervisory experience.
Computer skills, including Word, Excel, and Internet use.
Customer service skills and training.
HIPAA testing required.
Knowledge of payroll systems.
Ability to perform the duties and responsibilities through an appropriate combination of education, training, and related work experience.
Advanced English.
Available for travel for company needs upon request.
Meet the physical demands associated with the role, including prolonged standing and walking, frequent bending and reaching, and lifting, pushing, or pulling equipment or supplies up to 50 pounds.

Nice To Haves

Previous healthcare experience preferred.
Spanish preferred.
Creole preferred.

Responsibilities

Oversee the successful management and operation of medical practices, specialty disciplines, and clinic sites.
Support medical specialists and staff in meeting patient needs, quality-care expectations, and practice financial objectives.
Monitor patient experience, achieve NPS goals, address complaints, identify their causes, and take steps to prevent recurrence.
Be physically present in the waiting room during operating hours, communicate delays, and ensure patients understand their next steps and care plan.
Support social media reviews and identify patients who may be willing to leave Google reviews.
Ensure appointment availability goals are met and coordinate action plans with providers or medical leadership when challenges arise.
Lead daily huddles with clinical and operational staff and ensure clinical and administrative pre-visit planning is completed.
Monitor PCP visit satisfaction, cycle time, provider utilization, access metrics, no-show rates, and cancellations.
Ensure check-in, check-out, referrals, and health information management processes follow established workflows; request staff training when needed.
Oversee patient satisfaction and operational performance for urgent care, laboratory, and diagnostic imaging visits.
Ensure diagnostic imaging capacity is effectively used; coordinate plans with diagnostic imaging leadership and operations to improve service results and meet regional KPIs.
Support patient navigation among medical centers, Keralty Hospital, and preferred diagnostic imaging centers.
Manage eCW schedules, diagnostic imaging technician schedules, payroll, and time-off requests; collaborate on staffing needs and budgets based on volume and growth.
Ensure telephone encounter queues are addressed daily within 24 hours.
Ensure clinical operations positions are staffed according to budget needs, monitor and approve overtime only as necessary, and create monthly staff schedules including shifts and PTO coverage.
Recognize employee performance, promote teamwork, maintain open communication, and ensure dress-code policies are followed and uniforms are ordered.
Ensure facility cleanliness and order, address equipment issues, and coordinate preventive maintenance with Facilities.
Generate and analyze reports related to patient and staff satisfaction; manage office and medical supplies, packing slips, specialist timesheets, and inventory.
Report system issues to IT in a timely manner and support implementation of new products and services.
Encourage growth and activate the medical center emergency plan when needed.
Train and inform employees about safety policies, enforce safe work practices, encourage hazard reporting, correct unsafe conditions, maintain emergency-response equipment, conduct safety walkthroughs, and verify safety performance.
Oversee facility-level teammates and report staff who do not meet service standards to Regional Operations with an action plan.
Maintain the medical center budget and comply with established administrative-cost limits.
Oversee cash reconciliation reporting, weekly bank deposits, petty cash, daily open-encounter reporting, and ensure encounters can be claimed.
Comply with the on-call rotation.
Travel to multiple locations when required for company needs.