Medical Case Manager (TEMP)
About The Position
The Medical Case Manager coordinates case management services in accordance with DAP Health policies and procedures and applicable program protocols. The role ensures timely, coordinated access to medically appropriate health and support services and continuity of care through an established, coordinated care plan and ongoing assessment of clients’ needs and personal support systems. The Medical Case Manager coordinates medical and social services for people living with HIV, assesses and documents clients’ mental, social, financial, and functional status, and helps clients access appropriate community and DAP Health programs. The role monitors progress across social and medical systems, provides advocacy and crisis intervention when appropriate, assists with problem solving, and maintains timely, accurate records in the client services database. The position is temporary, full-time, and on-site at DAP Health Sunrise in Palm Springs, California. It has no supervisory responsibilities.
Requirements
- Ability to establish and maintain professional boundaries with staff and clients.
- Ability to prioritize and coordinate multiple tasks.
- Familiarity with standard procedures of a comprehensive case management system.
- Ability to communicate effectively with individuals at all levels, internally and externally.
- Ability to operate the organization’s client Management Information System.
- Flexible schedule, including flexible hours and/or shifts.
- Bachelor’s degree in social work, psychology, healthcare, or a related field, or at least two years of experience delivering services to people living with HIV/AIDS within an Administrative Services Only (ASO) or related social services organization.
- Current BLS certification obtained through the American Heart Association or American Red Cross.
- Ability to lift 24 pounds.
Nice To Haves
- Bilingual in Spanish.
Responsibilities
- Coordinate delivery of medical and social services to people with HIV infection to facilitate and maintain access to medical care.
- Assess clients’ mental, social, financial, and functional status and document findings in the Individualized Service Plan (ISP).
- Serve on the Case Management Team and participate in case conferences.
- Recommend and coordinate services, including public assistance, insurance referrals, dental care, transportation, legal services, mental health services, and other DAP Health programs.
- Act as a referral source and liaison between clients and community-based social services, and advocate for clients when appropriate.
- Monitor clients’ progress in social and medical systems, including changes in CD4 count, viral load, and treatment adherence, to determine case management needs.
- Provide crisis intervention when necessary and appropriate.
- Assist clients and service providers with problem solving.
- Maintain timely and accurate records of client interactions in the client services database.
- Provide assistance and information about public benefits programs relevant to DAP Health populations, such as MISP, ADAP, Medi-Cal, SSDI, and SSI.
- Access patient health information as needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
