Medical Case Manager

Philadelphia Fight • Philadelphia, PA

8d • $58,000 - $60,000 • Onsite

About The Position

Philadelphia FIGHT, a nonprofit community health center in Center City, Philadelphia, is hiring Medical Case Managers to serve patients at its health centers. The position provides short- and long-term medical case management to patients with chronic or complex health conditions and/or socioeconomic vulnerabilities, including conditions associated with social determinants of health, Hepatitis C, and HIV. The role supports Philadelphia FIGHT’s mission to advance health equity and promote community well-being.

This is a full-time position, Monday through Friday, 9:00 a.m. to 5:00 p.m., located at 1207 Chestnut Street, Philadelphia, PA 19107. The position is FLSA-exempt and pays an annual salary of $58,000–$60,000.

Requirements

• Bachelor’s degree in a social-services-related field.
• At least 1 year of related experience.
• Basic computer skills, including experience with desktop computing, electronic medical records, email, timesheet management, reporting, internet research, HRIS, and Microsoft Word and Excel.
• Discretion, initiative, and ability to maintain HIPAA compliance.
• Knowledge of de-escalation methods or willingness to be trained in them.
• Ability to exercise sound judgment and recognize when to escalate issues.
• Ability to handle stressful situations while providing exceptional customer service.
• Judgment, patience, integrity, organization, and prioritization skills in a multitask environment.
• Ability to perform basic arithmetic and calculate rates, ratios, and percentages, and to draw and interpret bar graphs.
• Ability to work independently and complete assignments within instructions, routines, and accepted practices, including OSHA, HIPAA, HRSA, CLIA, and funding-body regulations.
• Strong interpersonal, teamwork, attention-to-detail, dependability, customer-service, time-management, autonomy, and problem-solving skills.
• Strong communication, multitasking, attention-to-detail, and follow-up skills.
• Ability to remain solution-focused and respectful in interactions with staff, coworkers, vendors, and patients.
• Excellent problem-solving and conflict-resolution skills.
• Ability to maintain a nonjudgmental attitude.

Nice To Haves

• Spanish/English bilingual ability is strongly preferred.

Responsibilities

• Manage a caseload of clients with chronic or complex health conditions and/or socioeconomic vulnerabilities.
• Identify and advocate for clients’ access to resources such as shelter and housing, utility assistance, food assistance, clothing banks, medication assistance, substance-use services, and behavioral health services.
• Assess eligibility of uninsured and underinsured clients for Pennsylvania public benefits, including Medicaid, MAWD, CHIP, and SPBP.
• Maintain regular contact with clients according to program requirements, client needs, and care goals.
• Conduct biopsychosocial assessments and develop individualized, goal-oriented, strengths-based service care plans at intake; review and update plans quarterly with the care team.
• Provide benefits assistance and enrollment through COMPASS.
• Follow up on benefits applications and advocate for clients with the County Assistance Office.
• Provide trauma-informed therapeutic support, including crisis intervention in collaboration with behavioral health and medical providers.
• Maintain client files and accurately and promptly document interactions in the electronic medical record, including benefit applications, appointment adherence, treatment plans, medication adherence, and follow-up.
• Identify and advocate for population-specific support services, including gender-affirming care and services for immigrants and clients who are blind, deaf or hard of hearing, or have cognitive abilities-related needs.
• Support clients at medical appointments or during home visits as needed to promote continuity of care.
• Participate in the on-call rotation during regular office hours.
• Serve as a mandated reporter for minor patients when harm is perceived or evident.
• Provide cross-coverage for Health Access Services staff, including Medical Case Managers, Benefits Access Navigators, Assistant Case Managers, and receptionists.
• Complete required training, attend staff and supervision meetings, participate in events, and comply with operational and compliance standards.
• Assist with special projects, organizational events, and staff coverage as needed.
• Perform other duties as assigned to fulfill Philadelphia FIGHT’s mission.

Benefits

• Three weeks of paid time off, increasing to four weeks after the first year.
• 11 paid holidays.
• Comprehensive medical, dental, vision, and prescription coverage.
• Employer-funded short-term disability coverage.
• Life and accidental death and dismemberment (AD&D) coverage.
• Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA) with employer contribution.
• 403(b) retirement savings plan, with employer matching up to 4%.
• Discounted education options through partner institution Pierce College.
• Option to contribute to medical discount programs, legal services, charitable contributions, and pet insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level