MEDICAL CARE NAVIGATOR

Rebekah Childrens Service•Gilroy, CA

11d•$0 - $31•Hybrid

About The Position

Rebekah Children's Services is seeking a Temporary Medical Care Navigator for their Outpatient Clinics. This role supports clients' health needs, coordinates referrals for medication services, and assists the Psychiatrist. The agency is passionate about mental health and providing quality care, with a commitment to diversity, equity, and inclusion. They offer a family-centered environment focused on work-life balance.

Requirements

Must meet the Title 9, Title 19, and Title 22 Medi-Cal Regulations
CPR Certified
Basic skills in crisis intervention, suicide assessment, conflict resolution, and interpersonal communication.
Bilingual/ Bicultural (Spanish/English) required.
California driver’s license and good DMV report (and ability to be insured by RCS’ insurance carrier).
Demonstrated ability to provide quality, culturally competent and relevant educational and preventive services to at-risk children and families.
Strong sensitivity to the diverse cultural needs of children and families served.
Proficient oral and written communication skills.
Proficient organizational and time management skills.
Ability to work independently exercising good judgment, make decisions & problem solve.
Ability to work with confidential information required.
Proficiency in Microsoft Office applications.
Must have reliable transportation, valid driver’s license and minimum state required automobile insurance.
Must be available evenings and/or weekends as required to fulfill job responsibilities.
Must be able to meet and receive a criminal records clearance as required by Title XXII licensing regulations.
Sitting, walking, standing, grasping (simple), and visual/auditory acuity are constantly required (over 2/3 of the workday).
Bending, squatting, kneeling, twisting, lifting, reaching, and pushing/pulling are required occasionally (under 1/3 of the workday).
Driving/Traveling to client locations such as school, home and/or community setting.

Nice To Haves

Certified Nurse’s Aide (CNA), Medical Assistant (MA), or Licensed Vocational Nurse (LVN) preferred.
2 years of direct service with children and families within the mental health field, preferred.
Experience working in a children’s mental health setting emphasizing a family systems perspective desirable.

Responsibilities

Receives and reviews referrals for psychiatry.
Engages families and referring clinicians within 1 business day of receiving the referrals.
Completes intake paperwork and ensures clients' timely access to Psychiatric services by following county and state guidelines for processing referrals, contacting clients, and setting up initial intakes.
Tracks, monitors, and reports data measuring progress towards timelines for psychiatric services.
Uses culturally competent engagement strategies to engage families in services.
Reviews client insurance coverages and confirms scheduled appointments with Psychiatrists.
Tracks medical records and necessary consents for medications prescribed by Psychiatrists.
Coordinates with Social Worker and Probation officers for court-ordered consents for medication.
Communicates with pharmacies to ensure correct prescription delivery.
Supports staff training in CPR and other medical-related processes.
Supports the collection and sharing of information and data for treatment and outcomes using assessment, outcome, and satisfaction tools.
Supports greeting clients and community members at the agency front desk.
Takes and documents vitals of each client seen by Psychiatrist.
Obtains and documents clients' height, weight, blood pressure, pulse rate, waist measurement, and BMI to track growth and development, monitor for adverse effects, and meet regulatory/licensing requirements.
Documents and reports any fluctuations outside the normal range to the Psychiatrist.
Provides sound customer service and direction regarding client questions and feedback.
Supports with translation when needed during intake, assessments, etc.
Completes data entry and client screenings using internal and external databases.
Supports children and families navigating the Medi-cal system, including eligibility requirements and processes.
Generates reports including referral logs, access to services, and utilization summaries.
Supports the coordination of department and agency events.
Demonstrates a high level of competence working with children and families to assist them in attaining permanency, safety, well-being, and their self-determined quality of life.
Engages clients in a culturally competent and dynamic manner, abiding by time-sensitive deadlines.
Provides quality, culturally proficient, trauma-informed, and relevant ancillary services as part of a treatment team.
Possesses knowledge of community-based resources and the ability to link and refer families to resources based on assessed needs.
Documents necessary information as required within the Program in a timely manner and consistently meets or exceeds agency productivity standards, including Intake Forms.
Maintains professional standards regarding client rights.
Demonstrates understanding of confidentiality policies, mandated child abuse reporting, and duty to warn procedures.
Utilizes clinical supervision in cases where confidentiality, reporting, or duty to warn issues are in question.
Demonstrates ability to think creatively and intervene/respond in crisis situations.
Utilizes supervision, consultation, and training in providing ongoing high-quality services to children and their families effectively and efficiently.
Demonstrates ability to work independently.
Actively uses supervision and consultation from supervisor and other team members.
Provides assistance to other Care Navigators by filling in as needed.
Aids in the administration of TB examinations for the agency.
Participates in quality improvement activities.