Care Navigator

CareAtlas Inc

6d•$15 - $36•Remote

About The Position

Our Care Navigators are the people our patients come to know and trust. You will take in new patient referrals from the practices we partner with and enroll them into the program, then manage a panel of roughly 200 older Medicare patients — reviewing their submitted monitoring data during scheduled working hours and speaking with them regularly by name and with an understanding of their individual circumstances. This is not a high-volume call center role. Continuity matters. You will learn what is typical for each patient, recognize when something meets an established escalation criterion, and notice practical barriers that may be getting in the way of care. You will not diagnose conditions, change medications, or make treatment decisions. You will follow defined protocols and escalate clinical questions to a Clinical Navigator who is an RN or to the provider team. You will have a defined clinical escalation pathway and ongoing support from the care team behind you, and, as one of our early employees, real room to improve the patient experience and the workflows that support it.

Requirements

At least one year of patient-facing healthcare experience.
Experience communicating with older adults or people managing chronic conditions.
Exceptional patience, warmth, and clarity, especially with people who may be frightened, tired, frustrated, hard of hearing, or unfamiliar with technology.
Sound judgment about when to follow a workflow and when to ask for help.
Strong written documentation and attention to detail.
Ability to manage competing priorities reliably in a remote work environment.
Comfort learning EHRs, remote monitoring platforms, and other web-based tools.
Ability to perform the essential responsibilities of the position, with or without reasonable accommodation.

Nice To Haves

CMA, CNA, EMT, Paramedic, community health worker, medical assistant, or another relevant credential
Experience with RPM, CCM, geriatrics, primary care, home health, or care coordination
Professional fluency in Spanish
Experience enrolling or onboarding patients into a care program

Responsibilities

Build trusted relationships through consistent and compassionate outbound patient communication.
Manage an assigned patient panel and complete scheduled outreach and follow-up.
Review remotely transmitted readings such as blood pressure, glucose, and weight.
Identify readings or changes that meet established escalation criteria or differ from patient-specific parameters.
Escalate concerns promptly with the readings, symptoms, history, and patient context that clinicians need.
Help patients set up and use monitoring devices with patience and confidence.
Reinforce clinician-approved care plans without providing medical advice independently.
Identify barriers related to transportation, cost, medication access, technology, or social support, and connect patients with approved resources.
Document interactions, outreach attempts, device support, and escalations accurately and promptly.
Follow CareAtlas privacy, security, documentation, and quality standards.
Participate in team huddles, training, and practical process improvement.
Receive & process new patient referrals from partner provider practices and complete timely outreach.
Confirm program eligibility, explain Remote Patient Monitoring and Chronic Care Management in plain language, and obtain and document patient consent to enroll.
Track each referral through to enrollment or a documented reason the patient did not enroll, and keep the referring practice informed.

Benefits

10 days of paid time off per year, accrued, plus seven paid company holidays.
Paid sick leave, accrued separately from paid time off.
Two weeks of paid parental leave at full pay.
A company provided laptop and headset, and reimbursement of work related internet and phone costs where state law requires it.

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