Medical Call Center Representative

Clinical Associates•Pikesville, MD

10d•Onsite

About The Position

Clinical Associates is seeking full-time Medical Call Center Representatives to join its team in Pikesville, Maryland. The role is based at the Woodholme Medical Building, 1838 Greene Tree Road. Clinical Associates provides integrated, multi-specialty medical care and has served the community for over 50 years. The Call Center Representative is the first point of contact for patients and visitors by telephone, providing a professional, supportive, and nurturing experience. The representative answers incoming calls, schedules appointments, and documents messages in the EMR system. The position requires attention to detail and the ability to multitask while carrying out company protocols efficiently and accurately. Candidates should be comfortable working in a team-oriented, high-volume call center and providing excellent patient service. The schedule is Monday through Friday, 8:30 a.m. to 4:30 p.m.

Requirements

High school diploma or GED.
Medical call center experience.
Basic arithmetic and money-calculation skills.
Excellent patient care and customer service skills.
EMR skills.
Ability to work in a team environment and a high-volume call center.
Attention to detail and ability to multitask.

Responsibilities

Identify and quickly assess the nature of incoming calls, then respond appropriately to provide prompt, professional service.
Schedule appointments.
Verify insurance and resolve eligibility issues before scheduled appointments.
Collect co-pays, deductibles, and account balances on an as-needed basis.
Document messages in the EMR system.
Answer incoming phone calls for the healthcare provider.
Follow company protocols efficiently and accurately.