Experienced Call Center Agent (or Medical Receptionist)

HEALTHSOURCE OF OHIO • Cincinnati, OH

15d • Onsite

About The Position

HealthSource of Ohio is seeking a dedicated Medical Call Center Agent to join their team in Southwestern Ohio. This role is crucial for providing quality, patient-centered primary and preventative care. The agent will be responsible for handling medical service requests and telephone inquiries, ensuring patient access, accurate data entry, and effective communication between patients and providers. The company emphasizes respect, dignity, and equality for all patients, and this role is central to upholding those values.

Requirements

• High School Diploma or Equivalent required
• Strong computer skills that include a combination of experience in a Windows Operating System, e-mail, and EHR data entry required

Nice To Haves

• 1-2 years Call Center or Medical Receptionist experience preferred

Responsibilities

• Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality
• Facilitate optimal patient access and maximize accuracy of data entry for scheduling and clinical messaging
• Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions
• Responsible for professionally responding to all inquiries from callers as they relate to health services HSO provides

Benefits

• Competitive pay with eligible incentive bonuses & yearly merit increases
• Structured schedules for work-life balance with Paid Time off
• Full Health Benefits Package, Courtesy Care Benefits & HSA funds
• Student Loan Forgiveness program & tuition reimbursement
• Employer contribution driven retirement plan
• Complimentary scrubs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED