Medical Receptionist Call Center 1

Allied Digestive Health•Toms River, NJ

1d•$19 - $21•Onsite

About The Position

The Medical Receptionist Call Center 1 plays a critical role in ensuring smooth and efficient communication between patients and healthcare providers within the health care and social assistance industry. This position is responsible for managing inbound and outbound calls, scheduling appointments, and providing accurate information to patients regarding medical services and procedures. The role requires maintaining patient confidentiality and adhering to healthcare regulations while delivering exceptional customer service. The Medical Receptionist serves as the first point of contact for patients, helping to create a welcoming and professional environment that supports patient satisfaction and operational efficiency. Ultimately, this position contributes to the overall effectiveness of healthcare delivery by facilitating timely and accurate communication between patients and medical staff. We are excited to announce that we are looking for a Full-Time, Medical Receptionist Call Center 1 at Gastroenterology of Ocean County in Toms River, NJ.

Requirements

Effective communication skills
Computer proficiency
Knowledge of medical terminology
Knowledge of healthcare procedures
Attention to detail
Organizational skills
High school diploma or equivalent.
Previous experience in a customer service or call center role, preferably within a healthcare setting.
Basic knowledge of medical terminology and healthcare office procedures.
Proficiency in using computer systems and electronic health record (EHR) software.
Strong communication skills, both verbal and written.

Nice To Haves

Bilingual communication
Familiarity with insurance and billing processes
Certification as a Medical Receptionist or Medical Administrative Assistant.
Experience working with HIPAA compliance and patient privacy regulations.
Familiarity with insurance verification and billing processes.
Bilingual abilities, especially in Spanish or other commonly spoken languages in the United States.
Experience in a fast-paced medical call center environment.

Responsibilities

Answer and manage a high volume of inbound and outbound calls in a professional and courteous manner.
Schedule, reschedule, and confirm patient appointments accurately using electronic health record (EHR) systems.
Provide patients with clear and concise information about medical services, office policies, and procedures.
Verify patient information and insurance details to ensure accuracy and compliance with healthcare regulations.
Maintain patient confidentiality and comply with HIPAA and other relevant privacy laws at all times.
Document call details, patient inquiries, and appointment information accurately in the call center database.
Collaborate with healthcare providers and administrative staff to resolve patient issues and improve service delivery.
Assist with administrative tasks such as processing patient forms, handling referrals, and managing waitlists.