Call Center Medical Receptionist
About The Position
Operates PBX or multiline telephone Cisco/Finesse phone system to answer incoming calls and directs callers to appropriate personnel. Focuses on First Resolution. Works in a Call Center environment. Schedules appointments for family practice providers. Creates telephone encounters for Specialty offices. Handles refill requests for family practice providers, within proper criteria. Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable. Answers questions about the organization and provides callers with address, directions, and other information. Maintains virtual fax, sends faxes, and retrieves and routes incoming faxes. Performs clinic front desk duties when needed, including patient check-in/out and collecting copays. Handles provider letters mailed to patients.
Requirements
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Nice To Haves
- Ability to speak fluent Spanish.
Responsibilities
- Answers incoming telephone calls and determines the purpose of the call.
- Directs callers to appropriate personnel.
- Schedules appointments for family practice providers.
- Creates telephone encounters for Specialty offices.
- Handles refill requests for family practice providers within proper criteria.
- Takes and delivers messages or transfers calls to voice mail.
- Answers questions about the organization and provides callers with address, directions, and other information.
- Maintains virtual fax, sends faxes, and retrieves and routes incoming faxes.
- Performs clinic front desk duties when needed, including patient check-in/out and collecting copays.
- Handles provider letters mailed to patients.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
