Experienced Call Center Agent or Medical Receptionist (Eastgate)

HEALTHSOURCE OF OHIO • Cincinnati, OH

3d • Onsite

About The Position

HealthSource of Ohio is a not-for-profit community health center in Southwestern Ohio that provides quality, patient-centered primary and preventative care for all. Our employees are dedicated to the belief that every patient deserves to be treated with respect, dignity, and equality, irrespective of their race, religion, economic status, or ability to pay. This role is responsible for promptly answering, screening, and processing medical service requests and telephone inquiries with strict adherence to confidentiality. The agent will facilitate optimal patient access and maximize accuracy of data entry for scheduling and clinical messaging. They will be responsible for professionally responding to all inquiries from callers as they relate to health services HSO provides.

Requirements

• High School Diploma or Equivalent required
• Strong computer skills that include a combination of experience in a Windows Operating System, e-mail, and EHR data entry required

Nice To Haves

• 1-2 years Call Center experience preferred
• Experienced Call Center Agent or Medical Receptionist

Responsibilities

• Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality
• Facilitate optimal patient access and maximize accuracy of data entry for scheduling and clinical messaging
• Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions
• Responsible for professionally responding to all inquiries from callers as they relate to health services HSO provides

Benefits

• Competitive pay with eligible incentive bonuses & yearly merit increases
• Structured schedules for work-life balance with Paid Time off & Long-Term Sick Bank hours
• Full Health Benefits Package
• Courtesy Care Benefits
• HSA funds
• Student Loan Forgiveness program
• tuition reimbursement
• Employer contribution driven retirement plan
• Complimentary scrubs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED