Call Center Agent
About The Position
Join Our Team and Make a Difference at one of California's most innovative and growing Credit Unions, awarded Top Workplaces six years in a row and named by Newsweek as one of America's Best Regional Banks & Credit Unions 2026. At PremierOne Credit Union, we strive to carry out our mission to "deliver a better financial life to members" through every interaction. We look for team players who can contribute the right skills to achieve these goals while keeping focus on our mission. Join our talented and passionate team and be part of a team that values growth, innovation, and community involvement. We are now seeking a representative with strong verbal, written, and phone communication skills to join our Call Center Team.
Requirements
- Strong verbal, written, and phone communication skills
- One to three years customer service experience
- Enjoys a fast-paced environment working with members
- Effective interpersonal and interdepartmental skills
- Maintains composure under pressure
- Minimum One to three years of similar or related experience.
- High school education or GED.
Responsibilities
- Assists members and potential members with their telephone requests
- Answers questions about products and services and resolves problems that are within their authority to resolve
- Educate members on our products and services and self-service options; Advise members on financial solutions
- Refers problems that are beyond their authority to their manager, along with their recommendations.
- Sends secure emails and electronic forms as requested.
- Perform daily duties accurately while maintaining acceptable production levels and managing down time.
Benefits
- Medical, Dental, Vision, Life, and Long-Term Disability Insurances
- 401(k) including employer match
- Discounts on financial products and services, including loans!
- Paid sick leave & vacation
- Company-wide Incentive Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
