Medical Call Center Agent

UnitedHealth Group•Cuyahoga Falls, OH

8d•$16 - $29•Onsite

About The Position

Unity Health Network, part of the Optum family of businesses, is seeking a Medical Call Center Agent to join our team in Cuyahoga Falls, OH. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years old OR older
1+ years customer service experience
Experience with computers and Windows PC applications, which includes the ability to learn new and complex computer system applications
Basic computer troubleshooting skills (clear cache, restart, connect to wifi)
Experience with Microsoft Office programs (Outlook, Word, etc.)
Typing skills 35-40 words per minute
Must reside within 15 miles of Cuyahoga Falls, OH
Ability to work full time (40 hours/week) Monday - Friday. Employees are required to work during our normal business hours of 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime

Nice To Haves

1+ years related medical office or medical assistant experience
1+ years in heavy/high call volume phone setting in either call center and/or medical facility
Knowledge of Medical Terminology

Responsibilities

Manages high-volume communications by answering inbound calls from approximately 40–50 physicians daily while meeting a minimum performance goal of 64 calls per day.
Monitors and responds to emails.
Accurately documents and relays messages to the appropriate team members for follow-up.
Schedules appointments.
Provides support to medical offices primarily by answering incoming calls.
Tasks will include scheduling appointments, sending messages to providers office, respond to patient inquiries, and processing communication within the electronic medical record system to appropriate resource.
Other duties as assigned