Call Center Agent

Children's Happy Teeth & Happy Braces•La Mirada, CA

8d•$19 - $21•Onsite

About The Position

At Children’s Happy Teeth, we believe every child deserves a bright, healthy smile — and every parent deserves a smooth, stress-free experience. With multiple offices across Southern California, our mission is to make dental visits fun, friendly, and easy to schedule. We’re looking for a Call Center Agent who shares our passion for excellent customer service and enjoys helping families every day. As a Call Center Agent, you’ll be the friendly voice our patients hear first! You’ll handle incoming and outgoing calls, assist with scheduling and rescheduling appointments, route calls to the correct office, and answer basic questions about our services. This role is perfect for someone who is detail-oriented, patient, and tech-savvy — and who loves helping people!

Requirements

1+ year of experience in a customer service or call center role (dental/medical experience a plus)
Reliable and punctual with a positive attitude
Excellent phone Etiquette — friendly, patient, and professional
Strong attention to detail and accuracy
Comfortable using technology — including scheduling software, CRM tools, and email

Nice To Haves

Bilingual (English/Spanish) is a big advantage

Responsibilities

Answer and route incoming calls promptly and professionally
Use multiple software platforms to manage calls, calendars, and messages
Assist with scheduling and patient inquiries for multiple office locations
Maintain detailed and accurate patient records in our scheduling system
Deliver an outstanding customer experience in every interaction
Work closely with office teams to ensure scheduling accuracy and positive patient experiences