Call Center Agent

Alphabe Insight Inc • Houston, TX

1d • $3,825 - $4,475 • Onsite

About The Position

We are seeking a Call Center Agent to handle telephone inquiries, assist with routine customer requests, and provide information about company products, services, and promotions. This position is suited to someone who communicates clearly, listens carefully, and maintains a professional telephone manner.

Requirements

• High school diploma or equivalent.
• Clear verbal communication and active listening skills.
• Patient, professional, and customer-focused attitude.
• Ability to remain composed during challenging conversations.
• Strong attention to detail and accurate recordkeeping.
• Comfortable handling phone-based customer interactions.

Nice To Haves

• Previous call center, customer service, retail, or hospitality experience is an advantage but not required.

Responsibilities

• Answer incoming customer calls and respond to inquiries.
• Provide accurate information about products, services, and promotions.
• Listen to customer questions and determine appropriate next steps.
• Assist with routine requests and service-related concerns.
• Transfer or escalate calls that require specialized assistance.
• Document call details and relevant customer feedback.
• Make follow-up calls when required.
• Maintain a courteous and professional tone throughout conversations.
• Follow established service procedures and quality standards.
• Communicate recurring customer questions to supervisors.

Benefits

• Paid training.
• Customer communication skills development.
• Supportive team environment.
• Professional development opportunities.
• Opportunities for career advancement.
• Competitive compensation.
• Professional leadership development and training
• Opportunities to develop management and business skills
• Hands-on experience with business operations
• Opportunities to take on greater responsibilities as you grow
• Performance-driven career development
• Long-term professional growth within the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED