Medical Business Specialist - Petoskey Surgical Specialties

Munson Healthcare•Petoskey, MI

8d•Onsite

About The Position

The Medical Business Specialist (Receptionist) is the first point of contact for patients and their families. Through personal interaction and efficient service, the specialist helps establish an exceptional experience of care, wellness, and healing. The role obtains and verifies required patient and insurance information and accurately enters it into the registration system. It also schedules patient appointments, which may include return office visits, referrals, and diagnostic testing or procedures. The specialist greets patients professionally in person and over the telephone and responds effectively to patients and their families. The position is based at Petoskey Surgical Specialties, 1619 Anderson Road, Petoskey. The schedule is 40 hours per week, Monday through Friday, with the earliest start time at 6:30 and latest closing time at 5:30. A $2,700 sign-on bonus is offered, subject to terms and conditions. Munson Healthcare describes its benefits and employee programs as including tuition reimbursement, in-person and online development, a career hub, full benefits, paid holidays, generous PTO, employee discounts, individual retirement counseling, a wellness platform, and personalized support for personal or family challenges. Employees can also contribute ideas through improvement huddles, surveys, and town hall meetings. Employees must be vaccinated or have lab-confirmed immunity for Measles, Mumps, Rubella, and Varicella, and must receive an annual flu vaccine or have an approved medical or religious exemption.

Requirements

High school graduate or GED.
For the Specialist level, at least two years of experience as a Medical Practice Business Associate or in a similar healthcare role.
Proficient in typing and Windows, with experience using multiple computer systems.
For the Associate level, 6 months to 1 year of customer service experience, generally gained through prior work with the public with minimal supervision.

Nice To Haves

Associate degree preferred.

Responsibilities

Obtain and verify required patient and insurance information.
Accurately enter patient and insurance information into the registration system.
Schedule patient appointments, including return office visits, referrals, and diagnostic testing or procedures.
Greet patients professionally in person and over the telephone.
Respond effectively to patients and their families.