Medical Business Receptionist - Cardiac Pulmonary Rehab

Munson Healthcare•Cadillac, MI

2d•Hybrid

About The Position

The Medical Business Receptionist serves as the first point of contact for patients and their families, providing a welcoming, professional, and positive experience through effective communication, patient interaction, and customer service in person and over the telephone. The role coordinates patient scheduling, referral processing, and referral follow-up for Cardiac Rehabilitation and Pulmonary services, including scheduling and rescheduling appointments and communicating with patients and referring providers. It verifies patient registration information, insurance authorizations, referrals, and required provider orders so documentation and approvals are complete before appointments, and sends welcome letters and other patient communications as needed. The position supports daily departmental operations by communicating and collaborating with clinical team members both on-site and remotely. The employee must be self-motivated, organized, and able to work independently and efficiently from home while maintaining strong working relationships with teammates. The employee must live within driving distance of Munson sites and travel to all Munson South region sites in Cadillac, Manistee, and Frankfort twice per month for on-site responsibilities as needed. The schedule is 40 hours weekly, Monday through Friday, 7:30 AM to 4:00 PM, with a hybrid work arrangement. Munson Healthcare requires employees to be vaccinated or have lab-confirmed immunity for measles, mumps, rubella, and varicella. Employees must also receive a flu vaccine during the flu season in the year they are hired and annually thereafter, or have an approved medical or religious exemption.

Requirements

High school diploma or GED.
For the Specialist level: at least two years of experience as a Medical Practice Business Associate or in a similar healthcare role.
For the Associate level: six months to one year of customer service experience, typically gained through prior work with the public with minimal supervision.
Proficiency in typing and Windows, and experience using multiple computer systems.
Must reside within driving distance of Munson sites.
Must meet the employer’s measles, mumps, rubella, and varicella vaccination or lab-confirmed immunity requirements, and annual flu vaccination requirement, unless granted an approved medical or religious exemption.

Nice To Haves

Associate degree preferred.

Responsibilities

Serve as the first point of contact for patients and families, providing welcoming, professional, and positive customer service in person and by telephone.
Coordinate scheduling, rescheduling, referral processing, and referral follow-up for Cardiac Rehabilitation and Pulmonary services.
Communicate with patients and referring providers about appointments and referrals.
Verify patient registration information, insurance authorizations, referrals, and required provider orders before appointments.
Send welcome letters and other patient communications as needed.
Support daily departmental operations through communication and collaboration with clinical team members on-site and remotely.
Work independently and efficiently from home while maintaining strong working relationships with team members.
Travel to Munson South region sites in Cadillac, Manistee, and Frankfort twice per month for on-site responsibilities as needed.