Medical Business Receptionist - Cardiac Pulmonary Rehab

Munson Healthcare•Cadillac, MI

3d•Hybrid

About The Position

The Medical Business Receptionist serves as the first point of contact for patients and their families, providing a welcoming, professional, and positive experience through effective communication, patient interaction, and customer service in person and by telephone. The role coordinates patient scheduling, referral processing, and follow-up for Cardiac Rehabilitation and Pulmonary services, including scheduling and rescheduling appointments and communicating with patients and referring providers. The receptionist verifies patient registration information, insurance authorizations, referrals, and required provider orders to ensure documentation and approvals are complete before appointments. The role also sends welcome letters and other patient communications and supports daily departmental operations by collaborating with clinical team members on-site and remotely. The position requires working independently and efficiently from home while maintaining strong team relationships, and residing within driving distance of Munson sites to support on-site responsibilities as needed. The hybrid schedule requires travel to all Munson South region sites in Cadillac, Manistee, and Frankfort twice per month. The schedule is 40 hours per week, Monday through Friday, 7:30 a.m. to 4:00 p.m.

Requirements

High school diploma or GED.
Proficiency in typing and Windows, with experience using multiple computer systems.
Must reside within driving distance of Munson sites to accommodate on-site responsibilities.
For the Specialist level: at least two years of experience as a Medical Practice Business Associate or in a similar healthcare role.
For the Associate level: six months to one year of customer service experience, typically gained through prior work with the public with minimal supervision.
Must be vaccinated or have lab-confirmed immunity for measles, mumps, rubella, and varicella; must also receive an annual flu vaccine or have an approved medical or religious exemption.

Nice To Haves

Associate degree preferred.

Responsibilities

Serve as the first point of contact for patients and families, providing professional and positive customer service in person and over the telephone.
Coordinate scheduling, rescheduling, referral processing, and referral follow-up for Cardiac Rehabilitation and Pulmonary services.
Communicate with patients and referring providers about appointments and referrals.
Verify patient registration information, insurance authorizations, referrals, and required provider orders before appointments.
Send welcome letters and other patient communications as needed.
Support daily departmental operations through communication and collaboration with clinical team members, both on-site and remotely.
Work independently and efficiently from home while maintaining strong working relationships with team members.
Travel to Munson South region sites in Cadillac, Manistee, and Frankfort twice per month and accommodate on-site responsibilities as needed.