Medical Business Associate - Great Lakes Plastic Surgery Clinic

Munson Healthcare•Traverse City, MI

4d•Onsite

About The Position

The Medical Business Associate (Receptionist) is the first point of contact for patients and their families. Through personal interaction and efficiency, this role helps create an exceptional experience of care, wellness, and healing. The associate obtains and verifies required patient and insurance information and accurately enters it into the registration system. The role also schedules patient appointments, including return office visits, referrals, and diagnostic testing or procedures. The associate greets patients professionally in person and over the telephone and responds effectively to patients and their families.

Requirements

High school diploma or GED.
Six months to one year of customer service experience, typically gained through prior work with the public with minimal supervision.
Proficiency in typing and Windows.
Experience working with multiple computer systems.
For the Specialist qualification: at least two years of experience as a Medical Practice Business Associate or in a similar healthcare role.
Employees must be vaccinated or have lab-confirmed immunity for Measles, Mumps, Rubella, and Varicella. Employees must also receive a flu vaccine during the flu season in the year they are hired and annually thereafter, or receive an approved medical or religious exemption.

Nice To Haves

Associate degree preferred for the Specialist qualification.

Responsibilities

Obtain and verify required patient and insurance information.
Accurately enter patient and insurance information into the registration system.
Schedule return office visits, referrals, and diagnostic testing or procedures.
Greet patients professionally in person and over the telephone.
Respond effectively to patients and their families.