Medical Business Associate - Orthopedic Surgery Clinic

Munson Healthcare•Traverse City, MI

2d•Onsite

About The Position

The Medical Business Associate (Medical Business Specialist/Receptionist) is the first point of contact for patients and their families at an orthopedic surgery clinic. The role helps create an exceptional care experience through professional, efficient service. Responsibilities include obtaining and verifying patient and insurance information, accurately entering information into the registration system, scheduling appointments, and greeting and responding to patients and families in person and over the telephone. Appointments may include return office visits, referrals, and diagnostic testing or procedures.

Requirements

High school diploma or GED.
Six months to one year of customer service experience, typically gained through prior work with the public with minimal supervision.
Proficiency in typing and Windows.
Experience using multiple computer systems.
For the Specialist qualification: at least two years of experience as a Medical Practice Business Associate or in a similar healthcare role.

Nice To Haves

Associate degree preferred.

Responsibilities

Obtain and verify required patient and insurance information.
Accurately enter information into the registration system.
Schedule appointments, including return office visits, referrals, and diagnostic testing or procedures.
Greet patients professionally in person and over the telephone.
Respond effectively to patients and their families.