Medical Business Assocaite - Orthopedic Surgery Clinic

Munson Healthcare•Traverse City, MI

3d•Onsite

About The Position

The Medical Business Associate (Receptionist) is the first point of contact for patients and their families, helping create an exceptional care experience through professional interaction and efficient service. The role obtains and verifies required patient and insurance information and accurately enters it into the registration system. It also schedules appointments, including return office visits, referrals, and diagnostic testing or procedures, and greets and assists patients and families in person and by telephone.

Requirements

High school graduate or GED.
At least 6 months to 1 year of customer service experience, usually gained through prior work with the public with minimal supervision.
Proficiency in typing and Windows, and experience with multiple computer systems.
For the Specialist qualification: a minimum of two years’ experience as a Medical Practice Business Associate or in a similar healthcare role.
Employees must be vaccinated or have lab-confirmed immunity for Measles, Mumps, Rubella, and Varicella; employees must also receive an annual flu vaccine or have an approved medical or religious exemption.

Nice To Haves

Associate degree preferred.

Responsibilities

Obtain and verify required patient and insurance information.
Accurately enter patient and insurance information into the registration system.
Schedule return office visits, referrals, and diagnostic testing or procedures.
Greet patients professionally in person and over the telephone.
Respond effectively to patients and their families.