Medical Billing Representative - Customer Service
The Vancouver Clinic P.S.•Vancouver, WA
•Hybrid
About The Position
Vancouver Clinic is seeking a Patient Account Rep to join our Customer Service team within the Patient Financial Services department. This role primarily involves making outbound calls to patients to solicit payments on past due accounts, working with patients to establish payment plans, and maintaining Self-Pay accounts receivable at acceptable aging levels through prompt follow-up. The position offers an opportunity to work remotely after successful completion of training and meeting certain metric requirements (approximately 3 months).
Requirements
- High school diploma or equivalent.
- Minimum of one year experience in health care accounting within a medical office required.
- Customer service experience required, preferably in a healthcare setting.
- Applicants must be authorized to work for any employer in the U.S.
- Offers are contingent on successful completion of background screen and immunization requirements.
Responsibilities
- Answer calls and respond to patient inquiries and/or problems regarding bills in an accurate, prompt, and courteous manner.
- Identify delinquent accounts and contact patients to negotiate a payment plan.
- Respond to collection agency correspondences and agency assignment paperwork.
- Thoroughly and timely work accounts in work queues as defined by policies and procedures.
- Process bankruptcy and probate accounts.
- Evaluate patient eligibility for financial assistance adjustment.
- Receive patient requests for information and adjustments.
- Initiate resolution as identified in department policies and procedures.
- Provide quality customer service and resolution to callers’ concerns.
- Responsible for identifying potential errors that require necessary coding reviews, corrections or adjustments.
Benefits
- medical
- dental
- vision
- life insurance
- AD&D
- long term disability
- health savings account
- flexible spending account
- employee assistance program
- multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.)
- 401k retirement plan
- employer matching contribution up to 4%
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
