Customer Service Billing Representative
CAMPBELL CLINIC PC•Germantown, TN
About The Position
Provides excellent patient care by answering all incoming business office calls and directing them appropriately.
Requirements
- High School Graduate or General Education Degree (GED)
- Previous customer service experience required
- Must be computer literate
- Basic computer skills required
- Must be able to type
Nice To Haves
- Previous experience in a physician office preferred
Responsibilities
- Answers all incoming calls to the Business Office and directs them to the appropriate business staff if needed
- Verifies and updates insurance and demographic information
- Resolves patient balance/account questions
- Identifies and prepares patient refunds
- Responds to assigned communicator messages
- Works hold buckets for any claim corrections
- Resolves claim holds
- Performs other related duties as assigned
Benefits
- Medical / Dental / Vision Insurance
- HRA Option
- Flexible Spending Account
- Basic Life Insurance
- Voluntary Life Insurance Option
- Long-Term Disability
- Voluntary Short-Term Disability
- Accident Insurance
- Critical Illness Insurance
- 401(k) Plan Matching + Profit Sharing
- Employee Assistance Program
- Paid Time Off
- 8 Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
