Billing Customer Service Representative
MEMIC•Portland, ME
•Onsite
About The Position
The Billing Customer Service Representative is responsible for providing high-quality service to internal and external customers by supporting billing-related inquiries, processing requests, and assisting with payment and portal navigation. This role acts as a key point of contact for insureds, agents, and internal departments, ensuring timely, accurate, and professional resolution of billing questions and issues.
Requirements
- High School Diploma
- Strong customer service and communication skills
- Ability to manage a high volume of phone calls and emails
- Strong attention to detail and accuracy
- Problem-solving skills and ability to multi-task
- Proficiency with computer systems and multiple platforms
Responsibilities
- Answer incoming phone calls and respond to billing-related inquiries from insureds, agents, and internal partners
- Monitor and respond to billing email inbox in a timely and professional manner
- Provide clear, accurate information regarding policies, invoices, and payment details
- Assist insureds with making online payments and navigating payment systems
- Explain billing statements, invoice dates, balances, and payment options
- Guide agents and insureds in navigating the customer/agent portal
- Answer basic policy-related billing questions such as invoice schedules, amounts due, and payment status
- Document customer interactions and updates in appropriate systems
- Collaborate with internal departments to resolve inquiries and escalate complex issues as needed
Benefits
- Nondiscrimination and equal opportunity policy
- Inclusive and accessible recruitment experience
- Reasonable accommodation during the interview process
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
