Customer Service Representative | Billing Support

Jobs for Humanity • Newark, NJ

15h • Onsite

About The Position

As a Customer Service Representative, you’ll manage customer billing inquiries, process payments and establish positive relationships through every interaction. You will address customer billing questions and efficiently process payments, resolve customer concerns in alignment with company policies, remain knowledgeable about our services to provide informed assistance, accurately document customer account records, and participate in coaching sessions and adhere to work schedules.

Requirements

• High school diploma or equivalent
• Experience providing core basic customer service to external customers
• Ability to read, write, speak and understand English
• 6+ months customer service or related experience
• 6+ months of heavy volume phone experience
• 6+ months working with computers and software applications
• Experience in telecommunications call center
• Ability to navigate multiple systems, applications, and tools simultaneously while handling calls and maintaining a high standard of customer service

Responsibilities

• Address customer billing questions and efficiently process payments
• Resolve customer concerns in alignment with company policies
• Remain knowledgeable about our services to provide informed assistance
• Accurately document customer account records
• Participate in coaching sessions and adhere to work schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED