Customer Service Representative - Billing
About The Position
As a Customer Service Representative, you'll compassionately deliver an exceptional experience to 50 or more callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You'll also provide support to your team members by serving as a resource or subject matter expert. Both of these are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you’ll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you.
Requirements
- Ability to compassionately deliver an exceptional experience to callers.
- Ability to remember that there is a real person on the other end of the phone who is looking for help, guidance, and support.
- Ability to provide support to team members by serving as a resource or subject matter expert.
- Ability to identify and exceed customer expectations by committing to and building strong relationships internally and externally.
- Ability to perform with integrity and deliver the best customer service experience.
Nice To Haves
- Veterans are encouraged to apply.
Responsibilities
- Deliver an exceptional experience to 50 or more callers per day.
- Provide support to team members by serving as a resource or subject matter expert.
- Identify and exceed customer expectations by committing to and building strong relationships internally and externally.
Benefits
- On the job training
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
