Medical Back Office Assistant - Dermatology

Skin And Cancer Institute•Gilbert, AZ

3d•Onsite

About The Position

The Back Office Medical Assistant supports clinical operations at Skin and Cancer Institute by assisting providers with patient care, performing clinical procedures, and maintaining accurate medical records. The position supports smooth patient flow, compliance with applicable standards, and a positive patient experience. It is full-time and on-site at 2730 S Val Vista Dr, Bldg 12, Gilbert, AZ 85295. The role combines clinical, patient education, and administrative duties. Clinical work includes preparing patients for examinations, documenting intake and care, assisting with dermatologic procedures, supporting routine laboratory tests, applying topical treatments or dressings under provider supervision, maintaining instruments and rooms, and keeping clinical logs and records accurate. The assistant also educates patients about skin care and follow-up instructions and provides compassionate support. Administrative work includes checking in patients, collecting information, managing prescriptions and appointments, responding to calls and messages, making outbound calls, processing prior authorizations, and maintaining supplies. The position also involves attending meetings and completing assigned training.

Requirements

High school diploma or equivalent.
Strong clinical skills and sharp attention to detail.
Effective communication skills and ability to build rapport with patients and team members.
Proficiency with EHR systems and Microsoft Office Suite.
Ability to handle sensitive patient concerns professionally and discreetly.
Ability to prepare and administer injections, including Kenalog, Lidocaine, and Epinephrine.
Ability to assist in minor surgical procedures and wound care using sterile techniques.
Knowledge of infection control and safety protocols, HIPAA regulations, patient confidentiality, and universal precautions.
Ability to collect and process laboratory specimens accurately.
In-depth knowledge of medical terminology and dermatologic procedures, including Mohs, biopsies, excisions, and radiation; skill in patient instruction.
Ability to multitask efficiently in a fast-paced clinical setting.

Nice To Haves

Completion of an accredited Medical Assistant program.
CMA, RMA, or equivalent certification.
One to two years of clinical experience in a medical office.

Responsibilities

Provide high-quality customer service and follow quality control standards.
Coordinate patient care according to physician instructions and company policies.
Escort patients to exam rooms and prepare them for examinations by taking histories and explaining procedures.
Conduct and document patient intake.
Assist with dermatologic procedures, including biopsies, excisions, phototherapy, and cosmetic treatments, using sterile techniques.
Support routine laboratory tests, such as skin scrapings and swabs.
Apply topical treatments or dressings under provider supervision.
Capture clinical photos for documentation and comparison.
Document patient care promptly and accurately in medical records.
Send prescriptions during visits and verify their accuracy with the provider.
Sterilize instruments and maintain clean exam rooms according to safety standards.
Upload and maintain pathology, AK, MOHS, and FBX logs; verify pathology log details and keep cancer logs current.
Stock rooms, monitor supplies, and notify managers when supplies are low.
Maintain patient confidentiality and perform additional patient care tasks to support providers.
Ask every patient for a Google review.
Educate patients on skin care routines, post-procedure care, sunscreen use, treatment plans, and follow-up instructions.
Provide compassionate support to patients dealing with chronic skin conditions or cancer.
Greet and check in patients, verify personal and medical details, and collect pertinent information, including the MIPS Questionnaire.
Update the PA log and ensure codes are entered correctly.
Check prescriptions throughout the day, verifying, highlighting, and confirming accuracy.
Schedule appointments and manage follow-up and procedure calendars.
Handle calls, messages, Klara, and Tandem communications, responding to inquiries about medication refills and general questions.
Make timely outbound calls as needed.
Process prior authorizations and communicate with insurance providers.
Order and organize medical supplies to maintain inventory levels.
Attend meetings and complete assigned training on time.