Medical Back Office Assistant - Dermatology

Skin And Cancer Institute•Turlock, CA

2d•Onsite

About The Position

The Medical Back Office Assistant supports clinical operations at Skin and Cancer Institute by assisting providers with patient care and clinical procedures, maintaining accurate medical records, and helping ensure smooth patient flow and a positive patient experience. The role is full-time and on-site in Turlock, California. Clinical work includes preparing patients for examinations, taking histories and documenting intake, assisting with dermatologic procedures, supporting routine lab tests, applying topical treatments or dressings under provider supervision, capturing clinical photographs, sending and verifying prescriptions, and maintaining clean, sterile exam rooms and instruments. The assistant also maintains pathology and cancer-related logs, monitors supplies, protects patient confidentiality, and provides patient education and support, including skin care, post-procedure care, sunscreen use, treatment plans, and follow-up instructions. Administrative duties include greeting and checking in patients, verifying information, collecting check-in details, updating logs and codes, checking prescriptions, scheduling appointments and follow-ups, handling calls and messages, making outbound calls, processing prior authorizations, communicating with insurance providers, organizing supplies, and completing meetings and training. The position uses clinical and office software and equipment including Microsoft 365, fax, email, phone, Klara, EMA, ModMed, iPad, NoahFace, Tandem, CoverMyMeds, LabCorp, and Quest Diagnostics.

Requirements

High school diploma or equivalent required.
Strong clinical skills and sharp attention to detail.
Effective communication skills and ability to build rapport with patients and team members.
Proficiency in EHR systems and Microsoft Office Suite.
Ability to handle sensitive patient concerns professionally and discreetly.
Ability to prepare and administer injections, including Kenalog, Lidocaine, and Epinephrine.
Ability to assist with minor surgical procedures and wound care using sterile techniques.
Adherence to infection-control and safety protocols, HIPAA regulations, patient confidentiality, and universal precautions.
Ability to collect and process laboratory specimens accurately.
In-depth knowledge of medical terminology and dermatologic procedures, including Mohs, biopsies, excisions, and radiation; skilled in patient instruction.
Ability to multitask efficiently in a fast-paced clinical setting.

Nice To Haves

Completion of an accredited Medical Assistant program.
CMA, RMA, or equivalent certification.
One to two years of clinical experience in a medical office.

Responsibilities

Provide customer service and follow quality-control standards.
Coordinate patient care according to physician instructions and company policies.
Escort patients to exam rooms and prepare them for examinations by taking histories and explaining procedures.
Conduct and document patient intake.
Assist with dermatologic procedures, including biopsies, excisions, phototherapy, and cosmetic treatments, using sterile techniques.
Support routine laboratory tests, such as skin scrapings and swabs.
Apply topical treatments or dressings under provider supervision.
Capture clinical photographs for documentation and comparison.
Document patient care accurately and promptly in medical records.
Send prescriptions during visits and verify their accuracy with the provider; check prescriptions throughout the day.
Sterilize instruments and maintain clean exam rooms according to safety standards.
Upload and maintain pathology, AK, MOHS, and FBX logs, and verify pathology log details.
Keep cancer logs current and accurate.
Stock rooms, monitor supplies, and alert managers when supplies are low.
Maintain patient confidentiality and perform additional patient-care tasks to support providers.
Ask every patient for a Google review.
Educate patients on skin care, post-procedure care, and sunscreen use; explain treatment plans and follow-up instructions.
Provide compassionate support to patients with chronic skin conditions or cancer.
Greet and check in patients, verify personal and medical details, and collect pertinent check-in information, including the MIPS Questionnaire.
Update the PA log and ensure codes are entered correctly.
Schedule appointments and manage follow-up and procedure calendars.
Handle calls, messages, Klara, and Tandem communications, including inquiries about medication refills and general questions.
Make timely outbound calls as needed.
Process prior authorizations and communicate with insurance providers.
Order and organize medical supplies to maintain inventory levels.
Attend meetings and complete assigned training on time.