Medical Back-Office Assistant - Dermatology

Skin And Cancer Institute•Riverside, CA

10h•Onsite

About The Position

The Back Office Medical Assistant supports clinical operations at Skin and Cancer Institute by assisting providers with patient care, performing clinical procedures, and maintaining accurate medical records. The role helps ensure smooth patient flow, compliance with standards, and a positive patient experience. This is a full-time, on-site, non-exempt position at 7172 Magnolia Ave, Riverside, CA. The position combines clinical and administrative duties in a dermatology practice. It involves preparing and supporting patients during exams and procedures, educating patients about skin care and treatment plans, maintaining clinical records and logs, coordinating appointments and follow-up, handling communications and authorizations, and managing supplies. The assistant also contributes to patient support and practice operations through timely training and meetings.

Requirements

High school diploma or equivalent.
Strong clinical skills and sharp attention to detail.
Effective communication skills and ability to build rapport with patients and team members.
Proficiency with EHR systems and Microsoft Office Suite.
Ability to handle sensitive patient concerns professionally and discreetly.
Ability to prepare and administer Kenalog, Lidocaine, and Epinephrine injections.
Ability to assist with minor surgical procedures and wound care using sterile techniques.
Knowledge of infection-control and safety protocols, HIPAA regulations, patient confidentiality, and universal precautions.
Ability to collect and process laboratory specimens accurately.
In-depth knowledge of medical terminology and dermatologic procedures, including Mohs, biopsies, excisions, and radiation, and skill in patient instruction.
Ability to multitask efficiently in a fast-paced clinical setting.
Valid California driver license and clean DMV driving record.

Nice To Haves

Completion of an accredited Medical Assistant program.
CMA, RMA, or equivalent certification.
One to two years of clinical experience in a medical office.

Responsibilities

Provide high-quality customer service and follow quality-control standards.
Coordinate patient care according to physician instructions and company policies.
Escort patients to exam rooms, take histories, explain procedures, conduct and document patient intake, and prepare patients for exams.
Assist with dermatologic procedures, including biopsies, excisions, phototherapy, and cosmetic treatments, using sterile techniques.
Support routine laboratory tests, including skin scrapings and swabs; collect and process specimens accurately.
Apply topical treatments or dressings under provider supervision and assist with injections, minor surgical procedures, and wound care.
Capture clinical photographs for documentation and comparison.
Document patient care promptly and accurately in medical records; send prescriptions during visits and verify their accuracy with the provider.
Sterilize instruments and maintain clean exam rooms in accordance with safety standards.
Upload and maintain pathology, AK, MOHS, and FBX logs; verify pathology log details and keep cancer logs current and accurate.
Stock rooms, monitor supplies, alert managers when supplies are low, and order and organize medical supplies.
Maintain strict patient confidentiality and follow infection-control, safety, HIPAA, and universal-precaution requirements.
Ask each patient for a Google review.
Educate patients about skin-care routines, post-procedure care, sunscreen use, treatment plans, and follow-up instructions; provide compassionate support to patients with chronic skin conditions or cancer.
Greet and check in patients, verify personal and medical details, and collect pertinent check-in information, including the MIPS Questionnaire.
Update the PA log and ensure codes are entered correctly; check prescriptions throughout the day for accuracy.
Schedule appointments and manage follow-up and procedure calendars.
Handle calls, messages, Klara, and Tandem communications, and respond to inquiries such as medication refills and general questions.
Make timely outbound calls as needed.
Process prior authorizations and communicate with insurance providers.
Attend meetings and complete assigned training on time.
Perform additional patient-care tasks to support providers.