Medical Assistant - Hematology Oncology Clinic- Baptist- Full Time

Ochsner Health•New Orleans, LA

About The Position

This job provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. The Medical Assistant assists with health care services for patients of diverse backgrounds and ages, maintains positive relationships with patients and families, and works with employees and the attending physician to ensure an efficient patient visit. The role communicates with patients by phone, addresses their needs, and uses company data systems to document pertinent medical information. The position supports patients and providers throughout visits, helps prepare them for appointments, answers patient questions, prepares rooms for subsequent appointments, provides effective in-person and telephone service, and completes documentation, including registration when needed. The employee maintains clinical knowledge, technical skills, training, and credentials through professional development; adapts communication and conduct to patients’ needs and privacy; performs related duties; and complies with applicable laws, accreditation requirements, regulatory standards, and the employer’s Compliance & Privacy Program and Standards of Conduct. The role is performed in a patient-care environment with direct patient contact and potential exposure to blood, body fluids, tissue, communicable diseases, hazardous medications, and hazardous waste. It is classified as Medium Work, involving exerting 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects. Mechanical lifting devices or team lifts should be used.

Requirements

High school diploma or equivalent.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills and the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.
Ability to meet the physical demands of Medium Work, including exerting 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure patient questions are answered before the patient leaves and prepare the room for the next appointment.
Provide excellent patient service through effective communication in person and by phone.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
Perform other related duties as required.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.