Medical Assistant - Hematology Oncology Clinic- Baptist- Full Time

Ochsner Clinic Foundation•New Orleans, LA

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Supports patients and providers throughout clinic visits, helps maintain efficient patient flow, communicates with patients and their families, and documents pertinent medical information in company data systems. The role serves patients of diverse backgrounds and ages and requires adapting communication and care to individual patient needs. The position requires maintaining clinical knowledge, technical skills, training, and credentials through professional development. It also requires compliance with applicable laws, accreditation standards, regulatory requirements, and the employer’s Compliance & Privacy Program and Standards of Conduct. Routine duties involve work in patient-care areas and exposure risks associated with blood, body fluids, tissue, communicable diseases, and potentially hazardous medications or waste. The role is classified as Medium Work, involving exertion of 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly; mechanical lifting devices or team lifts should be used.

Requirements

High school diploma or equivalent.
Experience working with and maintaining confidential information, including experience in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency in using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient-care process.
Strong interpersonal and customer service skills.
Ability to meet the physical demands of Medium Work, including exerting 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure patient questions are answered before the patient leaves and prepare the room for the next appointment.
Provide excellent patient service through effective communication in person and by phone.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Adapt behavior and communication to the specific patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permission, and adjusting communication style.
Perform other related duties as required.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.