Medical Assistant (MA) - Amelia Medical Associates

Bon Secours Mercy Health•Norfolk, VA

About The Position

The Medical Assistant is a multi-skilled clinical professional who provides direct and/or indirect patient care within the scope of practice and in accordance with quality standards. Under a provider’s direction, the Medical Assistant gathers and records information relevant to the patient’s chief complaint, including respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in planning and implementing care; and may administer ordered medications within the Medical Assisting scope and state guidelines. The role also supports patient examinations and clinical and administrative operations.

Requirements

High school diploma or GED.
Enrollment in an approved Medical Assistant program within 30 days of employment.
Obtain an active Medical Assisting certification from an accepted certifying organization within 12 months of the start date; accepted certifications include CMA, RMA, CCMA, NCMA, or NRCMA, subject to state restrictions.
BLS Basic Life Support certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; at Bon Secours Mercy Health it is preferred at hire and required before independent patient care.
Strong oral and written communication skills.
Ability to collaborate with patients, families, and teams in a high-volume environment.
Knowledge of medical terminology.
Attention to detail and ability to multitask.
Ability to use standard office equipment, including a computer, copier, phone, and fax machine.

Nice To Haves

Completion of an externship or clinical lab training.
One year of recent Medical Assisting experience.
BLS Basic Life Support certification at hire is preferred at Bon Secours Mercy Health locations.

Responsibilities

Understand and adhere to the legal responsibilities and requirements of the Medical Assistant role.
Collect patient data, identify significant changes in condition, and report them to the provider.
Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
Demonstrate standards of excellence in interactions with internal and external customers.
Maintain clinical and administrative skills in accordance with departmental competency guidelines and operational needs.
Show patients to examination rooms and prepare them for the physician.
Record patients’ medical histories, vital statistics, and information such as test results in medical records.
Interview patients to obtain medical information and measure vital signs, weight, and height.
Prepare and administer medications as directed by a physician.
Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing.
Provide authorized prescription and drug refill information to pharmacies as directed by a provider.
Explain treatment procedures, medications, diets, and physicians’ instructions to patients.
Clean and sterilize instruments and dispose of contaminated supplies.
Perform routine laboratory tests and sample analyses.
Perform general office duties, such as answering telephones, taking dictation, and completing insurance forms.
Complete skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.