Medical Assistant - University Executive Health and Wellness

University Physicians' Association•Knoxville, TN

16h

About The Position

University Physicians’ Association is seeking a detail-oriented Medical Assistant for University Executive Health and Wellness. The role works closely with physicians to provide a seamless patient experience and a high level of patient care within an efficient clinic system. The Medical Assistant supports clinic operations and patient care by managing patient flow, collecting and documenting health information, communicating with patients and physicians, and assisting with scheduling and follow-up. The position also maintains clinic rooms, supplies, equipment, and a clean and safe environment in accordance with OSHA standards. Additional duties may be assigned by the Office Supervisor.

Requirements

Ability to multitask.
Strong communication skills.
Time management and organizational skills.
Two years of medical office experience.
Medical Assistant certification preferred.

Nice To Haves

Experience in guest experience, customer service, or patient relations.
Medical Assistant certification.

Responsibilities

Maintain efficient patient flow in the clinic.
Check in patients; obtain accurate vital signs and review medical histories and medications.
Accurately document patient visit information and patient communications in the EMR, including phone, patient portal, and provider messages.
E-prescribe prescriptions as directed under the direct supervision of a physician.
Communicate effectively with patients and serve as a liaison between patients and physicians.
Maintain exam rooms with appropriate supplies.
Answer patient calls and questions according to physician protocol.
Assist with scheduling outside tests and referrals as requested by the physician.
Assist with scheduling surgeries and obtaining required authorizations.
Follow up with patients regarding test results and after surgeries, including provider-patient letters.
Complete FMLA forms as directed by the physician.
Obtain authorization for medications not listed on the formulary.
Maintain a clean and safe clinic area and examination rooms using basic OSHA standards and procedures.
Maintain and sterilize equipment following OSHA protocols.
Respect and maintain the dignity of all patients.
Regularly inventory clinic supplies and maintain adequate stock for efficient patient flow.
Assist the physician with in-office procedures and other patient-related activities as requested.
Participate in staff meetings and educational activities as required.
Perform other duties as requested by the Office Supervisor.