Medical Assistant

CenterWell•Orange, FL

About The Position

The Medical Assistant 3 is the first point of contact for patient care and performs administrative duties as well as direct patient care. The role includes advanced administrative, operational, and customer-support work requiring independent initiative and judgment. Clinical duties include discussing symptoms, obtaining vital signs, administering medications and vaccines, performing phlebotomy, collecting specimens, conducting diagnostic screening tests, sterilizing and cleaning equipment, maintaining examination rooms, and documenting information in the electronic medical records system. Direct patient care is limited to duties allowed by the employee’s active certification. The Medical Assistant collaborates closely with Physicians and Advanced Practice Providers. The role uses discretion and judgment to prioritize requests and interpret or adapt procedures, processes, and techniques, with limited guidance based on prior experience and organizational knowledge. The Medical Assistant 3 contributes to process improvement, provides in-depth education and training, and offers advanced guidance and mentoring to other Medical Assistants. This is a patient-facing role included in the company’s tuberculosis screening program; selected candidates are required to undergo TB screening. The position is scheduled for 40 hours per week. The stated starting pay range is $44,900–$60,200 per year, with eligibility for a bonus incentive plan based on company and/or individual performance.

Requirements

Certified or registered.
Phlebotomy experience.
Experience administering medications and vaccines.
At least 1 year of Medical Assistant experience.
High school diploma or equivalent.
CPR certified.
Must undergo tuberculosis screening if selected for this patient-facing role.

Nice To Haves

At least 1 year of Medical Assistant experience in a PCO center.
Value Based Care experience, including knowledge of HEDIS, CPT/ICD coding, and CAHPS/HOS Patient Experience.
Bilingual proficiency in English and Spanish; must pass a proficiency exam before communicating in a foreign language.

Responsibilities

Serve as the first point of contact for patient care.
Perform administrative, operational, and customer-support duties using independent initiative and judgment.
Discuss symptoms and obtain vital signs.
Administer medications and vaccines, perform phlebotomy, collect specimens, and conduct diagnostic screening tests, as permitted by active certification.
Sterilize and clean equipment and maintain examination rooms.
Document information in the electronic medical records system.
Collaborate closely with Physicians and Advanced Practice Providers.
Prioritize requests and interpret or adapt administrative procedures, processes, and techniques.
Contribute to process improvement.
Deliver in-depth education and training and provide advanced guidance and mentoring to other Medical Assistants.