Medical Assistant - Internal Medicine Plaza 4

Mosaic Health System•Saint Joseph, MO

8d•Onsite

About The Position

The Certified or Registered Medical Assistant works under the supervision of leadership and provides assistive services that support patient flow, information gathering, and care in a clinic setting. The role also performs patient access duties, including patient check-in and appointment scheduling for the provider’s office. All medical tasks are performed as directed by the clinic nurse or provider. The position requires a high school diploma or equivalent, and employees hired after June 1, 2021 must complete a Medical Assistant training program. A Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential and Basic Life Support (BLS) certification are required upon hire. Six months of experience in a physician’s office or healthcare setting is preferred. Travel between system facilities and off-site locations is required as needed. The role involves frequent patient and staff interaction, maintaining accurate electronic and medical-record documentation, and working in a fast-paced clinic environment. Physical requirements include sitting, standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, and lifting or moving up to 10–25 pounds. The work may involve exposure to blood and body fluids, needles, cuts, back injuries, computer-related electrical output, eye and neck strain, and other medical-office hazards. Mosaic Life Care describes itself as a healthcare system in northwest Missouri focused on holistic patient needs and delivering care at the right time and place. It offers benefits and perks including concierge services, an employee lounge, wellness programs, free covered parking, and free on-site and virtual health clinics.

Requirements

High school diploma or equivalent required.
Employees hired after June 1, 2021 must complete a Medical Assistant training program.
Certified Medical Assistant (CMA) certification required upon hire, or Registered Medical Assistant (RMA) certification required upon hire.
Basic Life Support (BLS) required upon hire.
Must be able to travel between system facilities and off-site locations as needed.
Fine motor skills, eye-hand coordination, ability to walk, speak clearly, hear telephone conversations, perform data entry and typing, and complete basic bookkeeping and money-handling tasks.
Must work courteously and professionally with internal and external customers, handle interruptions, demonstrate flexibility in hours and workflow, foster teamwork, and promote service and quality.
Must regularly sit, reach, stand, walk, climb, balance, stoop, kneel, or crouch; must be able to lift or move up to 10–25 pounds and use good body mechanics.
Must understand physician orders, medical terminology, and staff requests; gather patient information and evaluate effects of care; solve problems, interpret data, calculate, explain and evaluate information; follow policies and procedures; prioritize work and complete assignments; and remain calm in a fast-paced environment.
Must be able to visually assess patient condition and use visual, hearing, and tactile senses, as well as smell.

Nice To Haves

Six months of experience in a physician’s office or healthcare setting.

Responsibilities

Interview patients and document their responses in the medical record according to standards.
Administer and document prescribed medications and treatments in accordance with organizational standards.
Observe, record, and report patients’ responses to medications and treatments to providers.
Document and communicate medication refill requests.
Assist providers with examinations and procedures, including preparing sterile fields and maintaining equipment before and after procedures.
Collect and prepare laboratory specimens; instruct patients or family members on sample and test collection; and perform point-of-care testing.
Perform clinic procedures such as EKGs, vision testing, bone density testing (DEXA), incentive spirometry, ear lavage, dressing changes and wound care, and staple removal.
Provide educational materials to patients as instructed by providers.
Communicate with patients about appointments, insurance forms, medical releases, and other documentation; monitor scheduling; respond to and refer telephone inquiries; answer patient questions; and maintain timely patient flow.
Arrange referral testing at other facilities or specialty care.
Accurately enter patient information into computer systems, including registration, medical-record assignment, and visit creation; document observations, treatments, procedures, medications, and telephone conversations in the medical record.
Clean and maintain patient-care areas, including examination rooms and equipment, to ensure a sanitary, safe, and organized facility.
Perform other duties as assigned.