Medical Assistant - Internal Medicine Plaza 4

Mosaic Life Care•Saint Joseph, MO

About The Position

The Certified/Registered Medical Assistant (MA) works under leadership supervision and provides assistive services to support patient flow, information gathering, and care in a clinic setting. The MA also performs patient access duties, including checking patients in and scheduling appointments for the provider’s office. Medical tasks are performed at the direction of the clinic nurse or provider. The role includes interviewing patients and documenting their responses; administering and documenting prescribed medications and treatments; observing and reporting patient responses; supporting medication refill communication; assisting with examinations and procedures; collecting specimens and completing point-of-care testing; and performing clinic procedures such as EKGs, eye testing, DEXA testing, ear lavage, and wound care. The MA provides patient education materials as directed, coordinates appointments and referrals, responds to patient inquiries, enters and maintains patient information in the computer system and medical record, and keeps patient care areas and equipment sanitary, safe, and organized. Other duties may be assigned.

Requirements

High school diploma required.
For employees hired after 06/01/2021, completion of a Medical Assistant training program is required.
Six months of experience in a physician’s office or healthcare setting is preferred.
Certified Medical Assistant (CMA) required upon hire, or Registered Medical Assistant (RMA) required upon hire.
Basic Life Support (BLS) required upon hire.
Ability to travel between system facilities and off-site locations as needed.
Fine motor skills, eye-hand coordination, ability to walk, speak clearly, hear and answer the phone, perform data entry and typing, basic bookkeeping, and handle money.
Ability to work courteously and professionally with internal and external customers, manage interruptions, adapt to changes in hours and workflow, foster teamwork, and promote service and quality.
Ability to sit, reach, stand, walk, climb, balance, stoop, kneel, or crouch regularly; lift and/or move up to 10 to 25 pounds; and follow good body mechanics.
Ability to understand physician orders, medical terminology, and staff requests; gather information about patient conditions and evaluate effects of care; problem-solve, interpret data, calculate, and explain information; follow policies and procedures; prioritize work and complete assignments; and manage stress in a fast-paced environment.
Ability to visually assess patient condition and use visual, hearing, feeling, and smell senses.
Ability to work with exposure to blood and body fluids, needles, cuts, back injuries, electrical output from personal computers, eye and neck strain, and other medical-office-related hazards.

Nice To Haves

Six months of experience in a physician’s office or healthcare setting.

Responsibilities

Interview patients and document their responses in the medical record according to standards.
Administer and document prescribed medications and treatments in accordance with organizational standards.
Observe, record, and report patient responses to medications and treatments to providers.
Document and communicate medication refill information.
Assist providers with examinations and procedures, including preparing sterile fields and maintaining equipment before and after procedures.
Collect and prepare laboratory specimens, instruct patients or family members on sample and test collection, and complete point-of-care testing.
Perform clinic procedures, including EKGs, Snellen eye testing, regular and pediatric E-chart testing, bone density testing (DEXA), incentive spirometry, ear lavage, dressing changes and wound care, and staple removal.
Provide educational materials to patients as instructed by providers.
Communicate with patients about appointments, insurance forms, medical releases, and other documentation.
Monitor patient scheduling, respond to and refer incoming telephone inquiries, answer patient questions, and maintain timely patient flow.
Arrange referrals for testing at other facilities or specialty care.
Accurately enter patient data into the computer system, including registration, medical record assignment, and visit creation.
Document observations, treatments, procedures, medications, and telephone conversations in the medical record according to standards.
Clean and maintain patient care areas, examination rooms, and equipment to ensure a sanitary, safe, and organized facility.
Perform other duties as assigned.