Medical Assistant-Multi-Specialty Clinics - PRN
About The Position
The Medical Assistant provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. The role supports patients from varied backgrounds and age groups, maintains positive relationships with patients and families, and works with colleagues and providers to help ensure an efficient patient visit. It also involves communicating with patients by phone and documenting pertinent medical information in company data systems. The position supports patients and providers throughout visits, helps ensure both are prepared, addresses patient questions, documents relevant information, and prepares rooms for subsequent appointments. Medical Assistants provide effective service in person and over the phone, adapt communication and care to each patient population, maintain clinical knowledge and credentials, and comply with applicable policies, laws, regulations, and standards. This role is performed in a patient-care environment with routine potential exposure to blood, body fluids, tissue, communicable diseases, and, depending on duties, hazardous medications or waste. It requires medium physical work, including exerting 20 to 50 pounds of force occasionally.
Requirements
- High school diploma, GED, or equivalent.
- Experience handling and maintaining confidential information.
- Experience working in a fast-paced environment with minimal supervision.
- Basic Life Support (BLS) certification from the American Heart Association.
- Clinical knowledge.
- Proficiency with computers, software, and web-based applications.
- Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
- Strong interpersonal and customer service skills.
Nice To Haves
- Completion of a formal medical assistant training program.
Responsibilities
- Support the patient and provider throughout the patient visit.
- Ensure the patient and provider are prepared for the visit.
- Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
- Provide excellent patient service through effective communication in person and over the phone.
- Complete appropriate documentation, including patient registration when necessary.
- Maintain clinical knowledge, technical skills, training, and credentials through professional development.
- Perform other assigned duties effectively and efficiently.
- Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
- Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services and procedures, requesting permissions, and adjusting communication style.
- Comply with applicable policies and standards, laws, accreditation standards, and regulatory requirements.
- Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.
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What This Job Offers
Education Level
High school or GED
