Nurse Manager - Multi-Specialty Clinics, Bayfront

UCSF•San Francisco, CA

5d•$118 - $121

About The Position

The Nurse Manager manages day-to-day clinical operations for Bayfront Multi-Specialty Ambulatory Services. These operations include work performed within scope of practice by registered nurses, technicians, practice providers, and assigned subspecialty clinical program staff. The role oversees staff training and supervision, performance management, clinic and EMR workflows, patient communication and documentation, patient experience, throughput, resource utilization, and care coordination. The Nurse Manager works with the Director of Multi-Specialty Ambulatory Services on developing new specialty programs as the clinics grow, including urology, OHNS, Audiology, and GI/Hepatology. The manager ensures quality, safety, and regulatory standards are followed, collaborates across departments to manage the patient experience, and serves as a lean leader aligning staff toward shared goals. The role facilitates patient-care activities and may participate in specialty practice development, clinical objectives and goals, and center operations. Ambulatory Services are complex, multidisciplinary specialty clinics serving patients from new referral through possible pre- and post-procedural care and ongoing surgical management. Care may include office visits, pre- and post-operative care, ancillary testing, and coordination of complex care.

Requirements

At least 3 years of ambulatory procedural or operational leadership experience, or equivalent.
Bachelor's degree in Nursing.
Strong clinic or center patient-care management skills and practice-management knowledge, including scheduling, customer-service methods, regulatory compliance, accreditation requirements, and/or information technology.
Broad knowledge of the patient population served, including procedural areas, nursing care, and requirements for service delivery.
Strong interpersonal skills to establish and maintain effective communication and collaborative decision-making.
Strong leadership, fiscal, and operations-management skills, including the ability to collaborate effectively with physicians, management, and staff across disciplines.
Ability to foster a goal-oriented climate of teamwork, collaboration, and consistent achievement of objectives.
Knowledge of relevant healthcare information technology, patient-care workflows, and processes.
Knowledge of labor environments and relevant regulatory, legislative, accreditation, licensing, and compliance requirements.
Ability to organize, manage multiple priorities, and delegate work efficiently.
Registered Nurse license in the State of California.
State of California licensure in an adult clinical specialty.
Active American Heart Association BLS certification.
Active American Heart Association ACLS certification.

Nice To Haves

Knowledge of current and emerging best practices and technologies in clinic or center healthcare, particularly in multi-specialty areas.
Publication in clinically relevant journals.
Master's degree.

Responsibilities

Manage the patient care delivery system to ensure quality care, patient safety, standard work, and compliance with internal policies, external regulations, and accepted practices across the continuum of care.
Allocate environmental, technical, and staffing resources and potentially manage fiscal and administrative operations.
Represent assigned clinics or centers on task forces and committees; participate in new program development, technology reviews, quality improvement, and patient safety initiatives.
Develop staff in collaborative decision-making and shared governance to encourage communication, exchange of ideas, and improved clinical and patient care outcomes.
Manage patient care cost-effectively in line with organizational financial goals, and plan and be accountable for annual operating and capital budgets for areas of responsibility.
Recruit, evaluate, discipline, and develop employees; foster teamwork and effective interdepartmental collaboration; work with clinical educators and leadership to evaluate clinical staff competencies.
Work with Labor Relations on local bargaining-unit issues and contract negotiations; oversee resolution of human resources, labor relations, employee safety, and risk-management issues.
Keep current with and implement changes in patient-care standards, scope of practice, competency development and assessment, policies, procedures, and programs; collaborate with physicians on proposals to improve clinic services, policies, or procedures.
Collaborate and provide input on marketing, facilities, and fiscal planning; draft business plans for clinical-service quality improvements in accordance with best practices.
Collaborate with interdisciplinary healthcare clinicians to develop healthcare policies and practice standards and improve services.
Monitor expenditures and annual budgets for patient care services and/or clinic operations.
Work with Division of Urology Clinic leadership, associated FPO, and Ancillary Departments in delivering urology care at all clinic locations.