Nurse Manager - Multi-Specialty Clinics, Bayfront

University of California, San Francisco•San Francisco, CA

About The Position

The Nurse Manager oversees day-to-day clinical operations for Bayfront Multi-Specialty Ambulatory Services. The role supports integrated primary and specialty care delivered in clinic and center settings, coordinating registered nurses, technicians, practice providers, and subspecialty program staff. The manager is responsible for clinical staffing and workflows, including EMR workflows for communication and documentation, and operational issues affecting patient experience, throughput, resource use, and care coordination. The position also works with the Director of Multi-Specialty Ambulatory Services on developing specialty programs, including urology, OHNS, Audiology, and GI/Hepatology. The Nurse Manager ensures quality, safety, and regulatory standards are followed and works across departments to manage patients’ care experience. As a lean leader, the manager aligns staff around shared goals and facilitates the flow of patient care. The position may participate in specialty practice development, clinical objectives and goals, and center operations. The clinics serve complex, multidisciplinary patient populations across multiple subspecialties, from new-patient referral through possible pre- and post-procedural care, ongoing surgical management, ancillary testing, and coordination of complex care. The role manages patient-care delivery and resources; supports clinic programs, technology improvements, quality and patient-safety initiatives; develops staff and shared decision-making; manages budgets and cost-effective care; and oversees recruitment, performance, discipline, staff development, labor relations, and employee safety matters. It collaborates with physicians and interdisciplinary teams to improve services, policies, procedures, and practice standards, and works with Urology Clinic leadership, associated FPO, and ancillary departments to deliver urology care at clinic locations.

Requirements

At least 3 years of ambulatory procedural or operational leadership experience, or equivalent.
Bachelor’s degree in Nursing.
Strong clinic or center patient-care management skills.
Practice-management knowledge in scheduling, customer-service methods, regulatory compliance, accreditation requirements, and/or information technology.
Broad knowledge of the patient population served, including procedural areas, nursing care, and service-delivery requirements.
Strong interpersonal skills to establish and maintain effective communication and collaborative decision-making.
Strong leadership, fiscal, and operations-management skills, including the ability to collaborate effectively with physicians, management, and staff across disciplines.
Ability to create and maintain a goal-oriented climate of teamwork, collaboration, and consistent achievement of objectives.
Knowledge of relevant healthcare information technology and patient-care workflows and processes.
Knowledge of labor environments, relevant regulatory requirements, and related legislative, accreditation, licensing, and compliance environments.
Ability to organize, manage multiple priorities, and delegate work efficiently.
Registered Nurse license in the State of California.
California licensure in an adult clinical specialty.
Active American Heart Association BLS certification.
Active American Heart Association ACLS certification.

Nice To Haves

Knowledge of current and emerging best practices and technologies in clinic or center healthcare, particularly in multi-specialty areas.
Publication in clinically relevant journals.
Master’s degree.

Responsibilities

Manage the patient-care delivery system to ensure quality care, patient safety, standard work, and compliance with internal policies, external regulations, and accepted practices across the continuum of care.
Allocate environmental, technical, and staffing resources; may also manage fiscal and administrative operations.
Represent assigned clinics or centers on task forces and committees, and participate in developing programs, reviewing technology improvements, and designing quality-improvement and patient-safety initiatives.
Develop staff in collaborative decision-making and shared governance to improve communication and clinical and patient-care outcomes.
Manage patient care cost-effectively and plan and be accountable for annual operating and capital budgets for areas of responsibility.
Recruit employees; conduct performance evaluations and progressive discipline; develop staff and a culture of teamwork; and work with clinical educators and leadership to evaluate clinical competencies.
Work with Labor Relations on bargaining-unit issues and local contract negotiations; facilitate resolution of human-resources, labor-relations, employee-safety, and risk-management issues.
Keep current with and implement patient-care standards, scope-of-practice requirements, competency development and assessment, policies, procedures, and new programs.
Collaborate with physicians to develop proposals for improvements to clinic services, policies, or procedures.
Collaborate and provide input on marketing, facilities, and fiscal planning; draft business plans for quality improvements to clinical service delivery.
Collaborate with interdisciplinary healthcare clinicians to develop healthcare policies and practice standards and improve services.
Monitor expenditures and annual budgets for patient-care services and/or clinic operations.
Work with Division of Urology Clinic leadership, associated FPO, and ancillary departments in the delivery of urology care at clinic locations.
Oversee clinical staff and clinic workflows, including EMR communication and documentation workflows and operational concerns affecting patient experience, throughput, resource utilization, and care coordination.
Work with the Director of Multi-Specialty Ambulatory Services on developing new specialty programs, such as urology, OHNS, Audiology, and GI/Hepatology.
Facilitate patient-care flow and promote shared decision-making and collaboration across the clinics and departments.