Medical Assistant / Medical Front Office

NextCare • Flagstaff, AZ

2d

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Assistant who enjoys working in a fast-paced, team-oriented setting. The Medical Assistant supports patient care in the back office and may also provide front-office reception support. The role helps maintain smooth clinic operations and patient flow while treating patients with respect and dignity. Employees are expected to be cross-trained and may be assigned to front-office or back-office duties, or both, according to clinic staffing and business needs.

The position provides direct patient care under a provider’s supervision and within the Medical Assistant scope of practice. Duties may include assisting with examinations and procedures, administering medications, drawing blood, collecting urine specimens, conducting physicals, and performing urgent-care services such as splinting, casting, ear lavage, wound care, and oxygen administration. Additional laboratory duties may include moderate-complexity testing, instrument calibration and quality control, maintaining inspection-ready records, competency assessments, proficiency testing, specimen processing, LIS data entry, and critical-value notification, as applicable.

Front-office support may include informing patients and families of wait times, monitoring patient flow, processing discharges, preparing charges, collecting payments, obtaining signatures, and issuing receipts.

For Arizona, applicants must have at least a high school diploma or equivalent and either have completed an accredited Medical Assistant training program, or have completed a non-accredited program and hold a national certification through AAMA, AMT, or NHA.

Requirements

• For Arizona: high school diploma or equivalent.
• For Arizona: completion of an accredited Medical Assistant training program; alternatively, completion of a non-accredited Medical Assistant training program plus national certification through AAMA (CMA), AMT (RMA), or NHA (CCMA).
• Proficiency with EMR/EHR systems.
• Ability to work in a fast-paced, team-oriented setting and provide customer-friendly patient support.

Responsibilities

• Assist providers with examinations, including taking patient vital signs, procedures, and other direct-care processes under provider supervision and within the Medical Assistant scope of practice.
• Administer medications according to policy and provider direction, following medication safety protocols.
• Draw blood as directed by the provider.
• Collect urine specimens for testing, which may include employer drug screens.
• Perform splinting and casting, as applicable.
• Conduct physicals, including sports physicals.
• Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
• Promptly notify the provider on duty of unusual patient occurrences, including medication events, and document them on an incident report.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Follow laboratory and clinical accreditation policies and requirements.
• Use EMR/EHR systems proficiently.
• Perform other related duties as assigned or described by company policy.
• When assigned laboratory duties, perform authorized moderate-complexity clinical testing in accordance with the laboratory’s COLA-approved SOP manual.
• When assigned laboratory duties, perform and document daily instrument calibrations, quality control tracking, and corrective actions for out-of-range values before reporting patient results.
• Maintain orderly, verifiable, audit-ready records for pre-analytical, analytical, and post-analytical activities to support COLA inspections.
• Participate in documented competency assessments covering the six CLIA-mandated elements, semiannually during the first year and annually thereafter.
• Perform and document blind proficiency testing samples as patient specimens, following anti-commingling regulations.
• Accession, process, and centrifuge specimens; evaluate sample integrity; and accurately report data into the LIS.
• Recognize critical, life-threatening results and follow immediate notification protocols to the attending Texas healthcare provider.
• When assigned front-office duties, inform patients and families of wait times and monitor patient flow.
• Process patient discharges, including preparing charges, collecting payments, obtaining signatures, and issuing receipts.
• Support customer service and help ensure smooth clinic operations and optimum patient flow.

Benefits

• Medical benefits for full-time employees
• Health savings account for full-time employees
• Dental insurance for full-time employees
• Vision insurance for full-time employees
• Basic life insurance for full-time employees
• Voluntary employee, spouse, and child life insurance for full-time employees
• Long-term disability for full-time employees
• Short-term disability for full-time employees
• Employee assistance program for full-time employees
• Critical illness coverage for full-time employees
• Accident coverage for full-time employees
• Legal benefits for full-time employees
• Identity theft benefits for full-time employees
• Paid time off for full-time employees
• 401(k) plan benefits for employees of all statuses
• Shift differential for employees in select positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED