Medical Assistant / Medical Front Office

NextCare•Fredericksburg, VA

About The Position

NextCare is seeking an energetic, enthusiastic, customer-friendly Medical Assistant who enjoys a fast-paced setting and working as part of a team. The role supports patient care in an urgent care clinic, helping the clinic and front reception area run smoothly, optimizing patient flow, and treating patients with respect and dignity. The Medical Assistant works under the direct supervision of a provider and within the scope of practice for a Medical Assistant. The role may also include supporting front-office reception and additional laboratory duties.

Requirements

High school diploma or equivalent.
Completion of an approved (accredited) Medical Assistant training program; or completion of an unapproved (non-accredited) program plus national certification through AAMA (CMA), AMT (RMA), or NHA (CCMA).
For positions in states other than Arizona, an alternative qualification is completion of an unapproved Medical Assistant training program plus at least one year of employment as a Medical Assistant after program completion, or verifiable work experience directly supervised by a provider or physician group for at least 2,000 hours or one year.
Other Medical Assistant education or experience may be considered with approval from the Compliance and Regulatory department.
Proficiency with EMR/EHR systems.

Responsibilities

Assist providers with examinations, including taking patient vitals, procedures, and other direct-care processes under provider supervision and within the Medical Assistant scope of practice.
Administer medications according to policy and provider direction, following medication safety protocols.
Perform blood draws as directed by the provider.
Collect urine specimens for testing, including employer drug screens, as needed.
Perform splinting and casting as needed.
Conduct physicals, including sports physicals.
Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
Promptly notify the provider on duty of unusual patient occurrences, including medication events, and document them on an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation guidelines and requirements.
Use EMR/EHR systems proficiently.
Perform other related duties as assigned or described by company policy.
When assigned laboratory responsibilities, perform authorized moderate-complexity clinical testing in accordance with the laboratory's COLA-approved SOP manual.
Execute and document daily instrument calibrations, quality-control tracking, and corrective actions for out-of-range values before reporting patient results.
Maintain orderly, verifiable, audit-ready logs for pre-analytical, analytical, and post-analytical activities in preparation for biennial COLA on-site surveys.
Participate in documented competency assessments semiannually during the first year of employment and annually thereafter, covering the six CLIA-mandated elements.
Test and document blind proficiency-testing samples as patient specimens and follow anti-commingling regulations.
Accession, process, and centrifuge specimens; evaluate sample integrity; and accurately report data into the Laboratory Information System (LIS).
Recognize critical, life-threatening results and promptly follow notification protocols to the attending healthcare provider.
When supporting front-office reception, keep patients and families informed of wait times and monitor patient flow.
Process patients for discharge, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.